Posted by Kristin Baird
When we evaluate the patient experience in healthcare organizations, there are two words that put your brand, your reputation, and ultimately your financial performance at …
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Most people it seems, want to avoid conflict. In fact, taking the path of least resistance is a law of nature. But that path of least resistance can also slide into avoidance behavior if you aren’t …
A few weeks ago we sent a mystery shopper in to an urgent care for services. Their experience demonstrated the importance of ownership in the patient experience. The woman at the reception desk …
This past week has been a difficult time as our entire nation grieves yet another school shooting. Putting aside any political views or finger pointing, I have to ask; are mental health services …
Posted by Kristin Baird
Last week I blogged about the importance of taking time to celebrate successes. In our busy world, we tend to move quickly from one thing to the next. Just like …
Posted by Kristin Baird
There is nothing more deflating than working for a micromanager – someone who thinks he or she must oversee and control each and every detail of operations. The worst part …
Written By: Kristin Baird, RN, BSN, MHA
Healthcare organizations and their staff members—both clinical and allied health—are going through a wide range of changes these days, both internally and …
Written By: Angela Fieler, MPA, CMQ/OE
The Baird Group is always invited into an organization. Potential clients initiate contact, describe their current reality, and look to us to provide …
Posted by Kristin Baird
Ask anyone working in healthcare and they will tell you they are busier than ever. Whether at the front lines of patient care or in the C-suite, healthcare is changing …
Posted by Kristin Baird
When my team and I are working with organizations, our ears prick up when we hear things like, “We had a patient experience program and it didn’t work.” Or, “We did a …
