Written By: Janet Schulz, Senior Vice PresidentIf you believe, as we do at Baird Group, that it is vital that patients and families feel heard and are treated as partners in their care, then …
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Written By: Kristin Baird, MHA, BSN, RN
If it’s good enough for millionaires, it should be more than good enough for healthcare professionals! Whether you call it the “Power Hour,” the “Sacred …
Written By: Janet Schulz, Sr. Vice President – Consulting Division
In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to …
Written By: Kristin Baird, RN, BSN, MHAHaving constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager …
Written By: Kristin Baird, RN, BSN, MHA
It’s not uncommon for me to be on site talking with healthcare leaders about culture and the challenges they have with creating and sustaining a …
Review by: Angela Fieler, MPA, CMQ/OE – Baird Group Consultant
I am not an impulse shopper. I research, I compare, I weigh needs against wants; except when it comes to books. With books, I am a …
Written By: Angela Fieler, MPA, CMQ/OE
It is rare that I work with an organization that, at one point or another in our engagement, doesn’t ask for some kind of training. I can usually judge a …
Written By: Kristin Baird, MHA, BSN, RN
A new year always seems to generate a new sense of energy in all of us. As we start a new calendar, we’re somehow heartened, inspired and motivated to make …
Written By: Kristin Baird, MHA, BSN, RN
In healthcare environments, there’s a bit of a yin and yang to the holiday experience. Staff, and even clinicians can be particularly jovial this time of …
Written By: Kristin Baird, RN, BSN, MHA
No one will argue that empathy is at the heart of a great patient experience. In fact, many healthcare organizations provide empathy training to enhance …
