Written By: Kristin Baird, RN, BSN, MHA
Setting patient experience improvement goals is easy. Achieving them, however takes perseverance. Healthcare delivery is complex and there is no …
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Review by: Angela Fieler, MPA, CMQ/OE, Consultant
As the holiday season draws to a close and I reflect on what was, what is, and what is to come, I realize how many things I have to be grateful …
Posted by Kristin Baird
This time of year, you can hardly escape discussions and articles about New Year’s resolutions. While resolutions are good for defining aspirations, they are notorious for …
Every person has the power to do things differently – better than the last time. It takes just one thing. Not a policy. Not a procedure. Just a personal commitment.
I see it all the time when …
Written By: Angela Fieler, MPA, CMQ/OE
Here at the Baird Group, one of our “drum beat” messages is that the culture of an organization ultimately defines the patient experience. We reinforce …
Written By: Kristin Baird, RN, BSN, MHA
Employee engagement is top-of-mind in the healthcare industry these days with a confluence of factors impacting the industry—from consumerism, value-based …
Review by: Kristin Baird, RN, BSN, MHA
Christina Dempsey has written an engaging and thought-provoking book challenging her readers to recognize and rectify unnecessary suffering endemic within …
Written By: Kristin Baird, RN, BSN, MHA
A great patient experience is one where the patient feels that they have been heard—and understood. The same is true about a great employee experience. …
Written By: Angela Fieler, MPA, CMQ/OE
In her book, “Raising the Bar on Service Excellence,” author and Baird Group founder Kristin Baird writes of the importance of having a sense of purpose in …
Written By: Kristin Baird, RN, BSN, MHA
It takes only about 8 seconds to make a first impression when talking with someone face-to-face, but data shows that it is anywhere between 1/40th of a …
