February 14th, 2023
Across the country, legions of disengaged workers punch the clock daily. Their managers either don't realize, don't care (if they're disengaged themselves), or just don't know what to do about it. In today’s world with tight staffing and limited talent ...
January 16th, 2023
We know the ties between patient experience and employee engagement are clear. We also know disengagement can wreak havoc on patient experience and team morale.
I hear from many leaders that feel powerless to help their staff in the face of ...
November 8th, 2022
Nearly every healthcare leader is struggling with staffing issues. It can be painful when someone turns in their resignation, especially when retention is already a problem. How you say goodbye matters, so be mindful of your reaction. It can make ...
April 4th, 2022
A thriving, engaged culture starts with having substantive values. It means living them with unwavering consistency. People will rally around a shared vision and values when they are concise and sincere. Anything less is just window dressing.
Connecting Values with Social Issues
I was ...
February 1st, 2022
While burnout runs rampant in healthcare, leaders must do everything within their power to replenish themselves and connect with their team members in a meaningful way. Frontline staff and managers alike are exhausted, making it difficult to focus on the ...
August 17th, 2021
Engage the Heart to Engage Employees
The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee engagement. There is merit in hardwiring behaviors for consistency, but it’s equally important to ...
March 5th, 2019
Posted by Kristin Baird
One of my favorite workshops to deliver is “Coaching for Engagement and Improved Performance”. Why? Because I love to see lightbulbs going on as participants start to make the connections between their leadership styles, and the overall ...
August 7th, 2018
Posted by Kristin Baird
I have the utmost respect for leaders who deal with toxic behavior head on. Many healthcare leaders still look past the gossips and groaners because they have good technical skills. Some leaders feel they have to tolerate BMWs ...