Written By: Janet Schulz, SVP Consulting Division
Readers of this newsletter know that at Baird Group, our passion is to support our clients in transforming culture and improving the patient …
Written By: Janet Schulz, SVP Consulting Division
Readers of this newsletter know that at Baird Group, our passion is to support our clients in transforming culture and improving the patient …
Written By: by Kristin Baird, RN, BSN, MHA
Popular wisdom leads us to believe that having satisfied employees is a good thing—even a great thing. That philosophy, though, really misses the mark. …
Written by: Brian Boyle, Review by: Kristin Baird
In my role as a healthcare consultant, I often say, “We are human beings caring for human beings.” I am always looking for stories from caregivers …
Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant
I’ve been working in healthcare for a long time – 78% of my life, to be exact.And it seems, no matter what level of the organization …
Written By: by Kristin Baird, RN, BSN, MHA
The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to business leaders, you’ll find that there aren’t …
Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant
Patient satisfaction, and the patient experience have been in the spotlight for severalyears now, resulting in the emergence of a new …
Written By: Kristin Baird, MHA, BSN, RN
Over the past few years, there’s been a new role emerging in healthcare—the Patient Experience Professional, or PXP. It’s an important, but not an easy, …
Written By: Kristin Baird, MHA, BSN, RN
Face it. Physicians can be intimidating. Patient Experience Professionals (PXPs), though, can’t afford to let intimidation keep them from providing the …
Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant
My husband and I recently purchased an RV. Before we drove off the lot, we had a two hour introduction to our new vehicle. At the end …
Written By: Kristin Baird, MHA, BSN, RN
Coach is a word that has multiple meanings. With football season approaching, it’s likely that the first thing to spring to mind when you hear this word is …