Written By: Janet Schulz, Sr. Vice President – Consulting Division
In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to …
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Written By: Kristin Baird, RN, BSN, MHAHaving constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager …
Written By: Kristin Baird, RN, BSN, MHA
It’s not uncommon for me to be on site talking with healthcare leaders about culture and the challenges they have with creating and sustaining a …
Review by: Angela Fieler, MPA, CMQ/OE – Baird Group Consultant
I am not an impulse shopper. I research, I compare, I weigh needs against wants; except when it comes to books. With books, I am a …
Written By: Angela Fieler, MPA, CMQ/OE
It is rare that I work with an organization that, at one point or another in our engagement, doesn’t ask for some kind of training. I can usually judge a …
Written By: Kristin Baird, MHA, BSN, RN
A new year always seems to generate a new sense of energy in all of us. As we start a new calendar, we’re somehow heartened, inspired and motivated to make …
Written By: Kristin Baird, MHA, BSN, RN
In healthcare environments, there’s a bit of a yin and yang to the holiday experience. Staff, and even clinicians can be particularly jovial this time of …
Written By: Kristin Baird, RN, BSN, MHA
No one will argue that empathy is at the heart of a great patient experience. In fact, many healthcare organizations provide empathy training to enhance …
Written By: Janet Schulz, SVP Consulting Division
Readers of this newsletter know that at Baird Group, our passion is to support our clients in transforming culture and improving the patient …
Written By: by Kristin Baird, RN, BSN, MHA
Popular wisdom leads us to believe that having satisfied employees is a good thing—even a great thing. That philosophy, though, really misses the mark. …
