Jay W. Lorsch and Emily McTague, Review by Janet Schulz
The cover story of the April 2016 Harvard Business Review is titled “Culture is not the Culprit.” The sub-title is “When organizations are …
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James R. Detert and Ethan R. Burris, Review By: Janet Schulz
At Baird Group, as we work with organizations to transform their cultures and improve the patient experience, a key strategy we discuss …
Written By: Kristin Baird, MHA, BSN, RN
Picture this. You’re a patient in a hospital and you’ve dropped your reading glasses on the floor. You can’t get out of bed. You’re not in dire straits, but …
What is the patient experience? It is, in the most literal sense, every interaction—every, single interaction—that a patient has with a health system and all of its many moving parts during an …
Written by: Susan E. Mazer
For the better part of my consulting practice, I have been engaged in helping organizations improve their patients’ experiences as measured by patient surveys. Although …
Teaching to the test” is a phrase used in education to refer to the common practice among many educators who tailor their instructions to focus on what students will find on the many standardize …
It’s a new role—and a challenging one—Patient Experience Professionals (PXPs) have emerged as a new focus of attention for improving the patient experience. But, while many of today’s PXPs have come …
This Thanksgiving, many will spend some time reflecting on all of the things they have to be thankful for: their families and friends, their good health—the lists go on. But, one thing we’re unlikely …
Healthcare leaders know that the patient experience (PX) matters—to patients, to providers, and to the bottom line. Face it; most providers chose healthcare as a career because they are mission …
Three Steps to Getting Your Patient Experience Plan on Track
As hospitals and other healthcare organizations continue to focus on the patient experience (PX), healthcare leaders are frequently in …
