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Most people it seems, want to avoid conflict. In fact, taking the path of least resistance is a law of nature. But that path of least resistance can also slide into avoidance behavior if you aren’t …

Date posted: February 27, 2018 | Author: | Comments Off on Leaders don’t duck!

Categories: Leadership


A few weeks ago we sent a mystery shopper in to an urgent care for services. Their experience demonstrated the importance of ownership in the patient experience. The woman at the reception desk …

Date posted: February 22, 2018 | Author: | Comments Off on Defining Moments in the Patient Experience

Categories: Patient Experience


This past week has been a difficult time as our entire nation grieves yet another school shooting. Putting aside any political views or finger pointing, I have to ask; are mental health services …

Date posted: February 20, 2018 | Author: | Comments Off on Is Mental Health Accessible Enough?

Categories: Patient Experience


Posted by Kristin Baird

Last week I blogged about the importance of taking time to celebrate successes. In our busy world, we tend to move quickly from one thing to the next. Just like …

Date posted: February 15, 2018 | Author: | Comments Off on The Power of a Simple “Thank You”

Categories: Employee Relations Recognition


Posted by Kristin Baird

There is nothing more deflating than working for a micromanager – someone who thinks he or she must oversee and control each and every detail of operations. The worst part …

Date posted: February 13, 2018 | Author: | Comments Off on Micromanaging Erodes Employee Trust & Culture

Categories: Leadership Managing


Written By: Kristin Baird, RN, BSN, MHA

 Healthcare organizations and their staff members—both clinical and allied health—are going through a wide range of changes these days, both internally and …

Date posted: February 12, 2018 | Author: | Comments Off on What About The Doctors?

Categories: Articles - Tools You Can Use


Posted by Kristin Baird

Ask anyone working in healthcare and they will tell you they are busier than ever. Whether at the front lines of patient care or in the C-suite, healthcare is changing …

Date posted: February 8, 2018 | Author: | Comments Off on Take Time to Celebrate Success

Categories: Celebrations Employee Relations


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