Written By: Kristin Baird, RN, BSN, MHA
It’s been well documented that there is a strong correlation between employee engagement and patient satisfaction. That’s why it is essential for leaders at …
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Posted by Kristin Baird
Hospital boards of directors play a crucial role in setting overall strategy for the hospitals they serve. And, because hospitals are vital community resources, serving on …
Posted by Kristin Baird
Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education.
This …
Posted by Kristin Baird
Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper …
Posted by Kristin Baird
Healthcare is notorious for its silos. And, to be honest, the silos are often the result of one department or specialty not knowing, understanding, and respecting the …
Posted by Kristin Baird
If only a culture change could be set as an appointment on a calendar. You can plan out what the culture will be and announce when it would take place. Done.
In truth, …
Posted by Kristin Baird
Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.” Finding your “why” is finding your purpose. I find that …
Written By: Kristin Baird, RN, BSN, MHA
Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. But empathy requires the absence of …
Posted by Kristin Baird
This morning I had a discussion with one of my clients about accountability. Like many leaders, she finds that holding others accountable is one of the most difficult …
I love hearing and sharing stories of service heroes. These stories are heart-warming and inspirational, but all too often go untold. That’s because most truly service-minded people take action based …
