Baird Group Webinars
Explore our webinars on healthcare and corporate culture, patient experience, and customer experience topics.
Stop the Revolving Door Webinar
View the …
Search Results for:
This week I ventured back out to re-experience air travel and hotel stays after my long hiatus, compliments of the COVID-19 pandemic. I’m vigilant about handwashing and other precautions. Other than …
Posted by Kristin Baird
Myth 1: Mystery shopping is used as a “gotcha!” tactic to punish staff.
Conducted appropriately, mystery shopping is a valuable method for improving quality, including …
Posted by Kristin Baird
For years I’ve heard that employees leave their managers, not the organization. This adage was confirmed as a reality when I conducted interviews with CNOS across the …
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird …
Written By: Culture by Design, Not Default – 3 things leaders must do now
When we look back at 2020 I hope that we can look with pride at how we, in healthcare, seized the opportunities while …
Your White Paper is available for download
THANK YOU FOR YOUR INTEREST IN THE POWER OF THE FIRST PHONE CALL.
To receive your PDF, please fill out the short form below. The PDF will be available once the form is submitted
Posted by Kristin Baird
Face masks are part of the patient experience in a COVID-19 world. But this is the time to stress the importance of eye contact as well as verbal communication skills with …
Posted by Kristin Baird
Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most …
