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Posted by Kristin Baird

Anyone working in healthcare should advocate for patients. Patients are vulnerable and frightened. It’s an expectation that comes with the job. When I worked as a public …

Date posted: July 3, 2018

Categories: Compassion

Posted by Kristin Baird

When it comes to creating a consistently positive patient experience there are three key words every leader and team member must adhere to. They are persistence, insistence …

Date posted: June 12, 2018

Categories: Training

Posted by Kristin Baird

One of the things I love about mystery shopping is that we can point out the stars who make the most positive impressions and who are living the organization’s brand …

Date posted: June 7, 2018

Categories: Employee Relations Recognition