Posted by Kristin Baird
When it comes to improving the patient experience, don’t forget volunteers. Healthcare organizations benefit from millions of hours of volunteer time and energy every year, …
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Written By: Kristin Baird, RN, BSN, MHA
There’s no argument that members of helping professions—like healthcare—are particularly prone to burnout. We read and hear a lot about burnout among …
Review by: Angela Fieler, MPA, CMQ/OE, Consultant
I am always on the lookout for books that help me “sharpen my saw” in terms of my coaching practice. Often times, I read one book or article that …
Posted by Kristin Baird
The lobby was breathtaking with a beautiful water feature and sculptures in bronze and blown glass. The registration staff was friendly and efficient in professional and …
Posted by Kristin Baird
It’s no secret that an engaged workforce is necessary for a consistently positive patient experience. And nurses are pivotal in this equation. Nurses who develop resilience …
Posted by Kristin Baird
A colleague recently called to talk about how he could get nurses more engaged in the patient experience. When I asked what he was currently doing, he mentioned several …
Posted by Kristin Baird
I know I’ve said it before, but patient experience professionals (PXPs) cannot go it alone. In addition to engaging stakeholders from operations, it is vital to have an …
Healthcare is moving at an unprecedented pace. Mergers, acquisitions, downsizing and even social media comments hit the news and the community buzz begins. During times of change, every organization …
Written By: Kristin Baird, RN, BSN, MHA
There’s a brand/experience disconnect in many healthcare organizations (and, frankly, in many organizations across other industries as well). Here’s the …
Posted by Kristin Baird
Patient experience professionals (PXPs) often see themselves as the worker bees managing dozens of tasks and carrying the weight of the patient experience solely on their …
