Written By: Angela Fieler, MPA, CMQ/OE, ConsultantIn our Power of One training, we spend a lot of time talking about empathy: what it is, how to express it verbally and non-verbally, and what the …
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Posted by Kristin Baird
In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to …
Written By: Brian Schanen, MS, Marketing Coordinator
Review of: Small Business Success Podcast 051—Marcus Lemonis, Secret Data Miner
If there is one thing I get excited about as a marketer, it …
Written By: Kristin Baird, RN, BSN, MHA
How long does that heady rush that you feel when you land a top candidate last? A few months? A year? More?
How about that sinking feeling you get when …
Posted by Kristin Baird
I have the utmost respect for leaders who deal with toxic behavior head on. Many healthcare leaders still look past the gossips and groaners because they have good …
Posted by Kristin Baird
I was working with a long term care facility a little while ago that had horrendous turnover of nurses and aids – over 50% annually. Drilling down to learn more about …
Posted by Kristin Baird
For people not in marketing, there is a common assumption that a company’s brand is the logo. It’s easy to understand the assumption because the logo is the part of the …
Posted by Kristin Baird
https://youtu.be/u2cqLg6GnLM
Not long ago, I was doing customer service training on service recovery. One of the participants pulled me aside after the training and …
Posted by Kristin Baird
Setting standards and training for service behaviors are essential to creating and sustaining a human-centered culture. The problem is that you can’t train and then assume …
Written By: Kristin Baird, RN, BSN, MHA
Every day physicians, nurses and other providers engage in multiple interactions with patients, family members and other staff members. Those interactions …
