Posted by Kristin Baird
I am a firm believer in setting and upholding service standards. In fact, I first implemented service standards in 1996 and wrote about the importance of them in my …
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Posted by Kristin Baird
Healthcare is notorious for its silos. Marketing and patient experience departments are often kept in their own silos which is an awful waste in my opinion. Marketing has a …
Posted by Kristin Baird
Healthcare organizations spent over $10 billion in advertising in 2017. I come from a background in marketing and business development. This background gives me a firm …
Workplace betrayal can have profound effect on both individuals and the entire culture. But how you manage it is up to you. You can be a victim which will keep you in a vulnerable state, or you can …
Posted by Kristin Baird
https://youtu.be/gHuVCNm4oHQ
Empathy is an essential element in a good patient experience, yet many providers miss important cues. In the past few weeks I have …
Written By: Angela Fieler, MPA, CMQ/OE, ConsultantIn our Power of One training, we spend a lot of time talking about empathy: what it is, how to express it verbally and non-verbally, and what the …
Posted by Kristin Baird
In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to …
Written By: Brian Schanen, MS, Marketing Coordinator
Review of: Small Business Success Podcast 051—Marcus Lemonis, Secret Data Miner
If there is one thing I get excited about as a marketer, it …
Written By: Kristin Baird, RN, BSN, MHA
How long does that heady rush that you feel when you land a top candidate last? A few months? A year? More?
How about that sinking feeling you get when …
Posted by Kristin Baird
I have the utmost respect for leaders who deal with toxic behavior head on. Many healthcare leaders still look past the gossips and groaners because they have good …
