Written By: Kristin Baird, RN, BSN, MHA
A great patient experience is one where the patient feels that they have been heard—and understood. The same is true about a great employee experience. …
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Written By: Angela Fieler, MPA, CMQ/OE
In her book, “Raising the Bar on Service Excellence,” author and Baird Group founder Kristin Baird writes of the importance of having a sense of purpose in …
Written By: Kristin Baird, RN, BSN, MHA
It takes only about 8 seconds to make a first impression when talking with someone face-to-face, but data shows that it is anywhere between 1/40th of a …
Written By: Angela Fieler, MPA, CMQ/OE
We work in an industry where human error can have devastating effects. We spend thousands of hours and millions of dollars changing processes to minimize …
Written By: Kristin Baird, RN, BSN, MHA
There is no doubt that employee and patient engagement are inextricably linked. That’s just common sense. After all, if employees are engaged they will be …
As Baird Group works with clients to transform culture and improve the patient experience, a vital element we address is communication. When we assess cultures in healthcare settings, we often find …
Written By: by Kristin Baird, RN, BSN, MHA
Each day you engage in multiple interactions with patients, visitors and colleagues. Those interactions don’t always go as planned. While you …
The importance of nurse leadership is growing and changing. This infographic by Maryville University describes the different skills necessary to be an effective nurse leader as well as the …
That’s the essence of this article by Joanne Finnegan published in Fierce Healthcare. Amazing things happen when we remember to ask patients what they …
Written By: Kristin Baird
Culture change is never fast. It’s never easy. It can, however, be controlled. Unfortunately, far too many CEOs and members of the leadership team abdicate their …
