With Nursing Shortages, How are You Ensuring Retention?
For years, healthcare leaders have been concerned about a nursing shortage, but COVID has brought the deficit to critical levels. In a …
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3 Questions to Ask Before Assuming Bad Attitude
I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver …
Engage the Heart to Engage Employees
The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee …
Accountability Strengthens the Culture
A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations.
Parenting would be easy if you could tell your …
The best strategies will never come to fruition without a supportive culture. This leadership essentials session, which is appropriate for leadership development workshops, spotlights six leadership …
Competing priorities and heavy workloads can prevent leaders from being fully present with their employees. The problem is, your employees know it. Let us teach you about rounding & communication …
No one sets out to deliver bad customer service, but mistakes happen and details can be overlooked, upsetting patients and family members. The art and science of service recovery essentials involves …
What does employee engagement have to do with quality, safety and service? Everything. Improved engagement is linked to higher productivity, increased staff retention and better clinical outcomes. We …
No Bullies Allowed
Employee retention and patient satisfaction start with culture. There are no quick fixes for a dysfunctional work environment, but there are some immediate and bold actions …
Coaching for Engagement and Improved Performance
What does employee engagement have to do with quality, safety and service? Everything. Improved engagement is linked to higher productivity, …
