Patient experience literature is loaded with information about best practices. It’s tempting to dive right in and start implementing these tactics but without a supportive culture, even the best, …
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In traditional training approaches, 85 percent of the organization’s effort takes place during a single, one-and-done event. Only five percent of the effort and resources are devoted to follow-up …
I’m Just Here for the Food, By Angela Fieler
I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the …
It’s no secret that small things add up quickly when it comes to the patient experience. Because high-quality and safe care is assumed by the patients and residents, it is often the small acts of …
Presence: Bringing Your Boldest Self to Your Biggest Challenges
Written by: Amy Cuddy, Review by: Angela Fieler
Most people know at least one leader who inspired and motivated them to do great …
It’s no secret that businesses fare better when they actively seek employee input. In a recent survey, 38% of workers admit they tend to lack initiative on the job when leaders routinely dismiss …
Change is a constant, but the past two years have put that adage on steroids. The pace of change has been unprecedented. While change places stress on everyone, middle managers are impacted the …
A thriving, engaged culture starts with having substantive values. It means living them with unwavering consistency. People will rally around a shared vision and values when they are concise and …
The topic of rounding is nothing new for healthcare leaders. For years we’ve talked about purposeful rounding. It’s important to ask questions that focus on what is going well and what they need. But …
There’s an old saying, “The only people who like change are wet babies.” But change is good, right? Well, it can be, but human nature is to resist change. We like what we know. We like what is …
