Even the youngest patients know when their healthcare workers truly listen to them. When my youngest daughter, Hillary was nine years old, I told her I’d be scheduling her back-to-school physical …
Search Results for:
Just one gossip on the team can erode even the strongest organizational culture. In fact, gossip is among the top contributors to a toxic culture. Not only does it destroy trust among peers, but it …
Gossip, when left unchecked, is among the top contributors to a toxic culture. Gossip erodes trust and psychological safety of both the individual and the team. And it can diminish the performance of …
Many healthcare positions require a high degree of technical skill, but balancing skill with patient experience is a skill unto itself. This is especially true in direct patient care. After all, if …
As a leader, how you show you care at work can make the difference between an engaged workforce or a team just going through the motions.
The pandemic has changed us all. The way we used to work is …
It can be hard to take an honest look at your company values and what needs to change in your culture. Especially when doing so requires that you change your own behavior. And yet, that is exactly …
With an extensive background in health care and leadership development, Susan is passionate about the dynamics of health care, as well as personal and organization change. Susan has spent over 25 …
I recently read an article from Harvard Business Review by Hubert Joly. The article clearly and concisely bridges the link between culture, strategy, and purpose. If you want a successful company, …
We’ve all heard the adage, are you a manager or a leader? One connotates visions of a task delegator and a timesheet signer. The other is inspiration, motivation, and direction.
I would further …
Meetings Are Where You Waste Hours And Take Minutes
By: Angela Fieler
Is there a leader out there who doesn’t feel pressed for time? Based on my coaching experience, I would say no. In her blog I …
