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Posted by Kristin Baird

After touring hundreds of hospitals and healthcare facilities in the course of my career, I am still amazed at the number of handmade signs taped on doors, windows, and …

Date posted: February 7, 2019

Categories: Mystery Shopping


Posted by Kristin Baird

Have you ever had someone give you truth that shocked or embarrassed you, but you knew it was for your own good? Whether it’s spinach in your teeth or the proverbial toilet …

Date posted: January 31, 2019

Categories: Mystery Shopping


Posted by Kristin Baird

Culture is created and sustained by the stories told by its people. When you think about your organization, what stories are being shared? How are you seeking stories?  …

Date posted: January 8, 2019

Categories: Communication


Posted by Kristin Baird

Holiday time means decorations, parties, gifts and traditions for many of us. But not everyone gets to spend them with friends and family. Hospitals are a 24/7/365 …

Date posted: December 20, 2018

Categories: Employee Relations Recognition