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�Transformational” is the term most frequently used to describe Baird Group’s healthcare consulting.

Anyone can deliver a tactic. We support transformation with our magnifying glass …

Baird Group Research

Healthcare mystery shopping, patient focus groups and interviews help leaders understand the patient experience by offering insights that you can’t otherwise …

Continuing Education is Vital for Nurses.

Numerous studies have consistently rated nurses as America’s most trusted professional. Indeed, HCAHPS scores are directly influenced by patient …

Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers opportunities for physicians that enable them …

Power of One

Make your healthcare customer service training stick like glue

So, how do we get your customer service training to stick like glue?

At Baird Group, we created …

Effective Leaders Create Great Organizational Cultures

Healthcare leaders drive culture and retention. Our research shows that culture and leadership are the biggest determinants of healthcare …

Improve patient experience and employee engagement with targeted training

We believe that healthcare workers share a strong desire to help others, but they need training to create an optimal …

Once customers experience what the Baird Group has to offer, they wonder why they didn’t hire us sooner.

Here’s a sample of some Baird Group testimonials and reviews of our …

It hurts when patients, employees, or providers leave you. That is why we are committed to helping you develop organizations no one wants to leave.

Founder Kristin Baird is a registered nurse …

Posted by Kristin Baird

Years ago, when I was new to leadership, I recall telling my boss that I was worried that one of my team members wanted my job. I remember feeling a bit threatened at the …