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Posted by Kristin Baird

Healthcare organizations spent over $10 billion in advertising in 2017. I come from a background in marketing and business development. This background gives me a firm …

Date posted: August 28, 2018 | Author: | Comments Off on Does Your Patient Experience Match Your Advertising?

Categories: News


Workplace betrayal can have profound effect on both individuals and the entire culture. But how you manage it is up to you. You can be a victim which will keep you in a vulnerable state, or you can …

Date posted: August 23, 2018 | Author: | Comments Off on Moving on from betrayal at work

Categories: Employee Relations


Posted by Kristin Baird

https://youtu.be/gHuVCNm4oHQ

Empathy is an essential element in a good patient experience, yet many providers miss important cues. In the past few weeks I have …

Date posted: August 21, 2018 | Author: | Comments Off on Show More Empathy for a Better Patient Experience

Categories: Compassion Empathy


Posted by Kristin Baird

In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to …

Date posted: August 9, 2018 | Author: | Comments Off on Lead or Manage for a Better Patient Experience?

Categories: Leadership


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