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Posted by Kristin Baird

Anyone working in healthcare should advocate for patients. Patients are vulnerable and frightened. It’s an expectation that comes with the job. When I worked as a public …

Date posted: July 3, 2018 | Author: | Comments Off on Child advocacy is everyone’s responsibility

Categories: Compassion


Posted by Kristin Baird

When it comes to creating a consistently positive patient experience there are three key words every leader and team member must adhere to. They are persistence, insistence …

Date posted: June 12, 2018 | Author: | Comments Off on The Triple Crown in Patient Experience

Categories: Training


Posted by Kristin Baird

One of the things I love about mystery shopping is that we can point out the stars who make the most positive impressions and who are living the organization’s brand …

Date posted: June 7, 2018 | Author: | Comments Off on Who Are Your Stars?

Categories: Employee Relations Recognition


Posted by Kristin Baird

Grief is a lonely process. As a healthcare provider, I’ve seen grief throughout my career. I’ve been on the side of tragedy and loss where I was the one helping others walk …

Date posted: May 22, 2018 | Author: | Comments Off on A New Understanding of Grief

Categories: Compassion


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