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Posted by Kristin Baird

Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper …

Date posted: August 29, 2019

Categories: HCAHPS Patient Experience Patient Satisfaction


Posted by Kristin Baird

Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.”  Finding your “why” is finding your purpose. I find that …

Date posted: August 20, 2019

Categories: Employee Engagement Employee Relations


Posted by Kristin Baird

This morning I had a discussion with one of my clients about accountability. Like many leaders, she finds that holding others accountable is one of the most difficult …

Date posted: August 15, 2019

Categories: Coaching Culture Catalyst