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Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address the following topics:

Coaching for Engagement and …


Mystery shopping & training improves service scores 

Baird Group was presented with the problem that customer service employees lacked the skills to deliver excellent patient experience. Through …


You’ve done the employee engagement survey – Now what?

Healthcare organizations spend tens of thousands of dollars to assess employee engagement—only to get stuck on the next steps. We see it all …


The Culture Catalyst – Four-stage Approach to Living Mission, Vision & Values

In chemistry, several elements can sit side by side with little or no change until a catalyst is introduce. Then … …


Deep-Dive Culture Assessment

You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics. So why aren’t you seeing improvements in patient …


Transformational” is the term most frequently used to describe Baird Group’s consulting.

Anyone can deliver a tactic. We support transformation with our magnifying glass, mirror and ma …


Baird Group Research

Healthcare mystery shopping, patient focus groups and interviews help leaders understand the patient experience by offering insights that you can’t otherwise …


Continuing Education is Vital for Nurses.

Numerous studies have consistently rated nurses as America’s most trusted professional. Indeed, HCAHPS scores are directly influenced by patient …


Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers opportunities for physicians that enable them …


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