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Be the Leader Nobody Wants to Leave
8 Transformational Skill-Builders for Busy Leaders
The next course begins October 29, 2020
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Stop the Bleeding Webinar
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What You Don’t Know is Hurting You:
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This week I ventured back out to re-experience air travel and hotel stays after my long hiatus, compliments of the COVID-19 pandemic. I’m vigilant about handwashing and other precautions. Other than …
Posted by Kristin Baird
Myth 1: Mystery shopping is used as a “gotcha!” tactic to punish staff.
Conducted appropriately, mystery shopping is a valuable method for improving quality, including …
Posted by Kristin Baird
For years I’ve heard that employees leave their managers, not the organization. This adage was confirmed as a reality when I conducted interviews with CNOS across the …
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird …
Written By: Culture by Design, Not Default – 3 things leaders must do now
When we look back at 2020 I hope that we can look with pride at how we, in healthcare, seized the opportunities while …
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