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Our phones are not operational while we transition to a new office location. Please email or fill out an info request to contact us. We are sorry for this inconvenience and look …

The COVID vaccine has dominated the news for weeks as we celebrate frontline workers receiving the long-awaited injections, to protect them. 

As a former public health nurse, I am a staunch …

Date posted: January 8, 2021

Categories: Culture

As we wrap up 2020, and look to the future, it is crucial that leaders take stock of what the past year revealed about us as people and as leaders. What did the challenges show you about yourself …

Date posted: December 31, 2020

Categories: Leadership

This week between Christmas and New Year’s Day is one of my favorite times of year because it is typically down time for most businesses. For me, this down time affords me the quiet time needed to …

Date posted: December 29, 2020

Categories: Compassion

Be the leader nobody wants to leave™

8 Transformational Skill-Builders For Busy Leaders

The next course begins May 20, 2021

COVID has hit home giving me firsthand insight into the patient and family experience. 

For years, hospitals and health systems have made the patient and family experience a top priority. And for …

Date posted: December 3, 2020

Categories: Patient Experience

One of the keys to great leadership is having good coaching skills. The problem is many newly minted managers and supervisors lack these skills. Healthcare organizations, in particular, often have …

Date posted: November 12, 2020

Categories: Employee Engagement