Burnout in healthcare was on the rise prior to COVID, now the pandemic has shined a bright light on a growing problem.
Years ago, I worked for someone who confidently declared, “Burnout is a …
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If you don’t know where you want to go, then it doesn’t matter which path you take.” ― Lewis
Healthcare leaders, as well as travelers, can benefit from the Cheshire Cat’s wisdom shared in Alic …
I just had a disheartening coaching conversation with a new leader who works in an organization that claims to take good care of their staff. This new leader, “Angie” is trying to address a severe …
This morning I was reading an article in Harvard Business Review about the importance of employers normalizing a career break. This makes such good sense, especially for nurses and other caregivers …
In the play, Hello Dolly, Dolly Levi says, “Money is like manure. It’s not worth a thing unless you spread it around helping young things to grow.” Substitute the word money in this quote with the …
A few weeks ago I was talking with some hospital executives about their patient experience goals. They wanted great HCAHPS scores and were looking for the secret sauce. During our discussion, I …
I’ve had a series of encounters as a customer lately that shed new light on characteristics of toxic culture. They demonstrate that a toxic cultures impede critical thinking.
The Home Security …
Organizational leaders these days almost universally claim their commitment to a culture that nurtures and supports talent, innovation, engagement and loyalty. Yet many of these same leaders are, in …
I have a friend who is one of the most gifted people I know. To my knowledge, he has found a way to succeed in everything he takes on, despite challenges he faced along the way. I don’t mean to say …
In my experience, organizations can only create a consistently positive patient experience when they foster a culture of ownership. This starts when leaders help every employee to see his connection …
