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Burnout in healthcare was on the rise prior to COVID, now the pandemic has shined a bright light on a growing problem. 

Years ago, I worked for someone who confidently declared, “Burnout is a …

Date posted: April 27, 2021

Categories: Employee Engagement


In the play, Hello Dolly, Dolly Levi says, “Money is like manure. It’s not worth a thing unless you spread it around helping young things to grow.” Substitute the word money in this quote with the …

Date posted: April 6, 2021

Categories: Recognition


I’ve had a series of encounters as a customer lately that shed new light on characteristics of toxic culture. They demonstrate that a toxic cultures impede critical thinking.

The Home Security …

Date posted: March 23, 2021

Categories: Communication


Organizational leaders these days almost universally claim their commitment to a culture that nurtures and supports talent, innovation, engagement and loyalty. Yet many of these same leaders are, in …

Date posted: March 15, 2021

Categories: Articles - Leadership


I have a friend who is one of the most gifted people I know. To my knowledge, he has found a way to succeed in everything he takes on, despite challenges he faced along the way. I don’t mean to say …

Date posted: March 9, 2021

Categories: Culture


In my experience, organizations can only create a consistently positive patient experience when they foster a culture of ownership. This starts when leaders help every employee to see his connection …

Date posted: March 4, 2021

Categories: Leadership