Across the country, legions of disengaged workers punch the clock daily. Their managers either don’t realize, don’t care (if they’re disengaged themselves), or just don’t know what to do about it. In …
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Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. The same goes for your staff. Without empathy, you risk your staff losing …
Every hospital we’ve ever worked with has a series of expectations for their staff members related to the patient experience. Things like addressing patients by their preferred name or taking …
The difference between mediocre workers and top performers is not the goals they set but rather the accountability they have for achieving their goals. I often find that lack of accountability is the …
We know the ties between patient experience and employee engagement are clear. We also know disengagement can wreak havoc on patient experience and team morale.
I hear from many leaders that feel …
Leading in a VUCA World
Blog by Angela Fieler
2023 has arrived, and with it has come social media posts of all kinds about resolutions, plans, and priorities for the new year. I regularly check …
As each year ends and a new one begins, I have a few rituals. I watch the ball drop with my loved ones. I celebrate with a family gathering on New Year’s Day. And, I take some time to reflect on the …
How patient-centered is your organization?
by Angela Fieler
One of the “big name” hospital systems with a great reputation has just moved into our area. They bought a small, independent hospital …
Burnout, work-life balance, and sheer exhaustion plague healthcare today leading to higher turnover than ever before. Healthcare workers are being asked to work more hours and are often …
Rising Above a Toxic Environment
by Angela Fieler
I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their …
