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Brian Schanen is a corporate video producer and strategist. He has worked with numerous small businesses and non-profit organizations to produce and integrate video into their marketing and business …


Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address the following topics:

Coaching for Engagement …


Mystery shopping & training improves service scores 

Baird Group was presented with the problem that customer service employees lacked the skills to deliver excellent patient experience. These …


You’ve done the employee engagement survey – Now what?

Healthcare organizations spend tens of thousands of dollars to assess employee engagement—only to get stuck on the next steps. We see it …


Deep-Dive Culture Assessment

Improving Patient Experience

You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics. So why aren’t …