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Posted by Kristin Baird
Face masks are part of the patient experience in a COVID-19 world. But this is the time to stress the importance of eye contact as well as verbal communication skills with …
Posted by Kristin Baird
Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most …
Brian Schanen is a corporate video producer and strategist. He has worked with numerous small businesses and non-profit organizations to produce and integrate video into their marketing and business …
Email Hillary
Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address the following topics:
Coaching for Engagement …
Mystery shopping & training improves service scores
Baird Group was presented with the problem that customer service employees lacked the skills to deliver excellent patient experience. These …
You’ve done the employee engagement survey – Now what?
Healthcare organizations spend tens of thousands of dollars to assess employee engagement—only to get stuck on the next steps. We see it …
Healthcare Management Strategies
The Culture Catalyst – Four-stage Approach to Living Mission, Vision & Values
In chemistry, several elements can sit side by side with little …
Deep-Dive Culture Assessment
Improving Patient Experience
You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics. So why aren’t …
