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Posted by Kristin Baird

In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to …

Date posted: August 9, 2018 | Author: | Comments Off on Lead or Manage for a Better Patient Experience?

Categories: Leadership


Posted by Kristin Baird

For people not in marketing, there is a common assumption that a company’s brand is the logo. It’s easy to understand the assumption because the logo is the part of the …

Date posted: July 31, 2018 | Author: | Comments Off on The Patient Experience is Your Brand

Categories: Brand Healthcare Marketing


Posted by Kristin Baird

https://youtu.be/u2cqLg6GnLM

Not long ago, I was doing customer service training on service recovery. One of the participants pulled me aside after the training and …

Date posted: July 18, 2018 | Author: | Comments Off on No Shortcuts on Frontline Service Training

Categories: Training


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