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Effective Leaders Create Great Organizational Cultures

Healthcare leaders drive culture and retention. Our research shows that culture and leadership are the biggest determinants of healthcare …


Improve patient experience and employee engagement with targeted training

We believe that healthcare workers share a strong desire to help others, but they need training to create an optimal …


Once customers experience what the Baird Group has to offer, they wonder why they didn’t hire us sooner.

Here’s a sample of some Baird Group testimonials and reviews of our …


It hurts when patients, employees, or providers leave you. That is why we are committed to helping you develop organizations no one wants to leave.

Founder Kristin Baird is a registered nurse …


The Baird Group team delivers insightful observations, customized service strategies, and training.

Baird Group is a results-oriented consulting group specializing in customer service improvement …


Kate Smillie is a Project Coordinator for the Baird Group’s Mystery Shopping Division. Kate joined the Baird Group in November of 2012. She brings with her over 20 years of customer service and …


Prior to joining the Baird Group, Bridget worked in human resources for Watertown Area Health Services, specializing in recruitment. Bridget first worked for the Baird Group from 2004 to 2006 in …


Dr. Keith Mausner attended the University of Colorado School of Medicine, where he graduated with honors and as a member of Alpha Omega Alpha. He completed residency training in emergency medicine, …


Mary-Ellen Pichè provides a breadth of services to healthcare organizations including organizational assessment/development, coaching and training. Previously she was a consultant with Planetree …