Written By: Kristin Baird, MHA, BSN, RN
A new year always seems to generate a new sense of energy in all of us. As we start a new calendar, we’re somehow heartened, inspired and motivated to make …
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Written By: Kristin Baird, MHA, BSN, RN
In healthcare environments, there’s a bit of a yin and yang to the holiday experience. Staff, and even clinicians can be particularly jovial this time of …
Written By: Kristin Baird, RN, BSN, MHA
No one will argue that empathy is at the heart of a great patient experience. In fact, many healthcare organizations provide empathy training to enhance …
Written By: Janet Schulz, SVP Consulting Division
Readers of this newsletter know that at Baird Group, our passion is to support our clients in transforming culture and improving the patient …
Written By: by Kristin Baird, RN, BSN, MHA
Popular wisdom leads us to believe that having satisfied employees is a good thing—even a great thing. That philosophy, though, really misses the mark. …
Good Read: Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital
Written by: Brian Boyle, Review by: Kristin Baird
In my role as a healthcare consultant, I often say, “We are human beings caring for human beings.” I am always looking for stories from caregivers …
Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant
I’ve been working in healthcare for a long time – 78% of my life, to be exact.And it seems, no matter what level of the organization …
Written By: by Kristin Baird, RN, BSN, MHA
The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to business leaders, you’ll find that there aren’t …
Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant
Patient satisfaction, and the patient experience have been in the spotlight for severalyears now, resulting in the emergence of a new …
Written By: Kristin Baird, MHA, BSN, RN
Over the past few years, there’s been a new role emerging in healthcare—the Patient Experience Professional, or PXP. It’s an important, but not an easy, …
