Deep-Dive Culture Assessment
Improving Patient Experience
You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics for improving …
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Transformational” is the term most frequently used to describe Baird Group’s healthcare consulting.
Anyone can deliver a tactic. We support transformation with our magnifying glass …
Baird Group Research
Healthcare mystery shopping, patient focus groups and interviews help leaders understand the patient experience by offering insights that you can’t otherwise …
Continuing Education is Vital for Training & Nurse Retention
Numerous studies have consistently rated nurses as America’s most trusted professional. Indeed, HCAHPS scores are directly …
Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers coaching programs for physicians that enable …
Power of One
Make your healthcare customer service training stick like glue
So, how do we get your customer service training to stick like glue?
At Baird Group, we created …
Effective Healthcare Leadership Development Creates Great Organizational Cultures
Healthcare leaders drive culture and retention. Our research shows that culture and leadership are the biggest …
Improve patient experience and employee engagement with targeted training and development.
We believe that healthcare workers share a strong desire to help others, but they need training and …
Testimonials: Once customers experience what the Baird Group has to offer, they wonder why they didn’t hire us sooner.
Here’s a sample of some Baird Group testimonials and reviews of …
It hurts when patients, employees, or providers leave you. For this reason, “Our Why” means we are committed to helping you develop organizations no one wants to leave.
Founder …
