Baird Group Webinars & Podcasts
Explore our webinars and podcasts on healthcare and corporate culture, patient experience, and customer experience topics.
Don’t Automate a Bad Experience: How to Turn the “AI Handoff Moment” Into a Trust-building Advantage
Assessing Your Human Experience Infrastructure in an AI World
Use this diagnostic to assess your organization’s current service capability across three critical pillars: Patient Loyalty, Employee Engagement, and Margin Protection.
Score each statement honestly. Your results will reveal where your human experience infrastructure is strong — and where it may be quietly costing you.
Organizational Service Capability Diagnostic
Being an Effective Influencer When You’re Not the Boss with Kris Baird, RN
Patient Experience: From Digital to Front Door with Kris Baird
How Nurses Can Lead in Patient Experience & Healthcare Culture with Kris Baird
Being an Effective Influencer When You’re Not the Boss with Kris Baird, RN
How To Be the Leader Nobody Wants To Leave with Kris Baird
MGMA Insights: How to Maintain Service Excellence in Healthcare Amid Staffing Challenges with Kris Baird
The Lasting Impact Of Effective Training
