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Posted by Kristin Baird

There is nothing more deflating than working for a micromanager – someone who thinks he or she must oversee and control each and every detail of operations. The worst part …

Date posted: February 13, 2018 | Author: | Comments Off on Micromanaging Erodes Employee Trust & Culture

Categories: Leadership Managing


Written By: Kristin Baird, RN, BSN, MHA

 Healthcare organizations and their staff members—both clinical and allied health—are going through a wide range of changes these days, both internally and …

Date posted: February 12, 2018 | Author: | Comments Off on What About The Doctors?

Categories: Articles - Tools You Can Use


Posted by Kristin Baird

Ask anyone working in healthcare and they will tell you they are busier than ever. Whether at the front lines of patient care or in the C-suite, healthcare is changing …

Date posted: February 8, 2018 | Author: | Comments Off on Take Time to Celebrate Success

Categories: Celebrations Employee Relations


Last week I conducted several workshops with nurse leaders. One of the exercises we did helped them to evaluate their own positive and negative experiences as patients. As we listened and shared …

Date posted: January 30, 2018 | Author: | Comments Off on Trust is the Center of the Patient Experience

Categories: Patient Experience


Posted by Kristin Baird

The importance of being present

I wrote a series about a patient undergoing a long course of chemotherapy, a few years ago. This course of treatment was one chapter in a …

Date posted: January 23, 2018 | Author: | Comments Off on Being fully present boosts patient experience

Categories: Compassion


Every day I pick up industry new. I’m bombarded with stories about layoffs, budget cuts and hospital closings. These are very uncertain times in the healthcare. The uncertainty puts healthcare …

Date posted: January 18, 2018 | Author: | Comments Off on What Every Healthcare Worker Needs to Hear Today

Categories: Leadership


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