How many patients (or other customers) do you see in a day? Ten? Twenty? More?
On the other hand, how many medical encounters do patients have? If they’re a typical patient probably no more than …
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According to 2013 research by AonHewitt, while employee engagement levels are beginning to show some slight signs of improvement globally, only 4 out of 10 employees report that they are engaged—40 …
The difference between mediocre organizations and top performers are not the goals they set, but rather the accountability for achieving goals. As we work with organizations to help them improve the …
You’ve likely heard this statement before: “When you fail to plan, you’re planning to fail.” The reason aphorisms like this stay around and resonate is because it’s true! When you fail to plan, you …
Not that long ago, I walked into a hospital and approached the Information Desk. There were three people sitting behind the counter allegedly there to provide information and direct guests. I eyed …
Physicians clearly have a marked impact on the patient experience. While the vast majority of physicians are highly committed to making the experience an exceptional one, like all of us, they may be …
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Last month, we left you with the comment that “what you permit, you promote.” What does that mean? It means that every time you observe an employee do (or not do) something that is contrary to your …
Great pay and benefits, low expectations, no accountability, and you’re likely to get promoted soon.
You wouldn’t expect to see an ad like this, and yet, if you’re not careful, this might be …
