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This week I ventured back out to re-experience air travel and hotel stays after my long hiatus, compliments of the COVID-19 pandemic. I’m vigilant about handwashing and other precautions. Other than …

Date posted: June 4, 2020 | Author: | Comments Off on A Dirty Room Destroyed my Trust

Categories: Mystery Shopping

Posted by Kristin Baird

Myth 1: Mystery shopping is used as a “gotcha!” tactic to punish staff. 

Conducted appropriately, mystery shopping is a valuable method for improving quality, including …

Date posted: June 2, 2020 | Author: | Comments Off on Medical Mystery Shopping Myth Busters

Categories: Medical Mystery Shopping

Posted by Kristin Baird

For years I’ve heard that employees leave their managers, not the organization. This adage was confirmed as a reality when I conducted interviews with CNOS across the …

Date posted: May 26, 2020 | Author: | Comments Off on People Leave Their Managers, Not Their Jobs

Categories: Employee Relations

Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant

 Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird …

Date posted: May 19, 2020 | Author: | Comments Off on Good Read: Do You Trust Me?

Categories: Articles - Employee Relations

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