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One of the keys to great leadership is having good coaching skills. The problem is many newly minted managers and supervisors lack these skills. Healthcare organizations, in particular, often have …

Date posted: November 12, 2020

Categories: Employee Engagement

Several months ago, we did a full day workshop with a team of healthcare leaders on “Creating an Engaged Workforce”. It’s always inspiring for me to be able to work with leaders at the front line. …

Date posted: November 5, 2020

Categories: Patient Experience

Moods are contagious. If you’ve ever been dragged into someone’s drama in the workplace, you know how damaging it can be to staff morale.  One person gossiping or finding fault in others sends a …

Date posted: November 3, 2020

Categories: Patient Experience

The adage goes, people leave their bosses, not their jobs. But would fewer people leave their jobs if their managers acted more like coaches than bosses? Managing typically employs a set of skills …

Date posted: October 15, 2020

Categories: Coaching

If you’re like me, you’re probably sick of hearing phrases like, “unprecedented times,” and “new normal”. Perhaps these phrases are so popular because we just don’t know what to call the phase that …

Date posted: October 13, 2020

Categories: Leadership

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