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A few months ago, I was doing leadership development in a critical access hospital. The CEO is a strong leader and fairly new to his role. He has a clear vision of where he wants to take the …

Date posted: March 1, 2024

Categories: Attitude Coaching Culture

Healthcare is confusing, and it’s often needed when we are at our most vulnerable. Despite major improvements in the patient experience over the years, deep chasms remain. And, in my experience, the …

Date posted: February 20, 2024

Categories: Patient Experience

One of my colleagues often reminds our clients that the word lead is a verb and, as we learned in grade school, verbs are action words. So what actions are most important today? Coaching rises to the …

Date posted: February 5, 2024

Categories: Coaching Leadership

I’ve always been a change agent and an ideas person, seeing new opportunities and potential all around me. I get excited about changing things up to improve. While I get excited and energized by …

Date posted: January 15, 2024

Categories: Change