Just when I thought we had a good understanding of quiet quitting, I started seeing posts about “Lazy Girl Jobs,” and felt compelled to investigate further. While some people argue that both are …
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Last week, I was at a conference, and the keynote speaker shared a simple question that really resonated with me. He said he dreaded being asked, “What do you do?” because he had a hard time …
Nurses are the backbone of healthcare delivery and the current nursing shortage has given nurses everywhere a unique gift. Now, more than ever, nurses have the freedom to choose when, where, and how …
The role of a manager has evolved from mere supervision to becoming a crucial driver of employee engagement, team performance, and organizational success. A seasoned leader can navigate all these …
Good Read: 16 Undeniable Laws of Communication by John C. Maxwell
by Angela Fieler
Who works for an organization where communication is not mentioned in employee surveys or focus groups as an …
The digital front door is opening wider every day, and with it, consumer convenience in everything from scheduling appointments to paying bills and asking medical questions of their providers. But be …
A few weeks ago, I accompanied my daughter when she had an emergency admission for appendicitis. As always, there was the waiting game for tests and results in the ED. Patients crave information when …
In the competitive world of healthcare, customer service has the biggest impact on an organization’s reputation and success. Your brand is a promise. It should reflect your commitment to delivering a …
In an increasingly competitive healthcare landscape, customer service remains pivotal in defining a facility’s success. Often, it’s the little things that make all the difference – the seemingly …
In the world of healthcare, ensuring a positive, first-time customer experience is paramount. From the first phone call to the final billing experience and everything in between, healthcare …
