Mabel Fieler has vast experience in healthcare. She is a registered nurse serving at the bedside as well as case management, infection control, and leadership in acute and outpatient settings. …
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As a leader, it’s natural to focus on employees who are struggling or need more support to improve their performance. However, it’s equally important to pay attention to your star employees. These …
So much has changed in healthcare over the past three years. What hasn’t changed? Patients’ expectations. Patients still want to be seen promptly, have their concerns heard, receive accurate …
Joanna Stradusky is a Project Manager for Baird Group’s Mystery Shopping Division since February, 2022. Joanna earned an MBA in Project Management from the University of Wisconsin – Whitewater, and …
Kwesi Johnson is a skilled facilitator, trainer, and consultant. With more than 20 years of healthcare experience, Kwesi has a wealth of knowledge within the industry ranging from hands-on clinical …
Brian Hooser is an experienced healthcare leader who combines his background as an educator with his clinical experience in leading patient experience and culture transformation. He began his …
Have you ever thought about the word grit? When I think about grit, I realize that it can have a negative impression as well as a positive one. I don’t like the feel of grit underneath my shoes if …
Throughout my years consulting on company culture, engagement, and patient experience, I have only encountered a few organizations that did not have stated values. In both cases, their CEOs dismissed …
Creating an ideal culture in your healthcare organization requires a deep commitment to ongoing communication. Leaders cannot expect to convey their message effectively by saying it just once. …
Leadership is all about setting an example and inspiring others to follow your lead. A great leader is someone who is transparent, ethical, and accountable. When it comes to maintaining standards, a …
