With an extensive background in health care and leadership development, Susan is passionate about the dynamics of health care, as well as personal and organization change. Susan has spent over 25 …
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I recently read an article from Harvard Business Review by Hubert Joly. The article clearly and concisely bridges the link between culture, strategy, and purpose. If you want a successful company, …
We’ve all heard the adage, are you a manager or a leader? One connotates visions of a task delegator and a timesheet signer. The other is inspiration, motivation, and direction.
I would further …
Meetings Are Where You Waste Hours And Take Minutes
By: Angela Fieler
Is there a leader out there who doesn’t feel pressed for time? Based on my coaching experience, I would say no. In her blog I …
When working with organizations on culture change, I like to lead the executive team on an exploration. We discuss times when they have been successful at implementing a major change. In addition to …
A few days ago, I was talking to a friend about her recent, emergent, hospital stay. She described it as, “A nightmare.” Always the researcher, I had to dig a bit to learn more. What contributed to …
In today’s talent market, smart hiring often goes out the window, and it can be tempting to hire the next applicant with a pulse. Regardless of a dwindling talent pool leaders still need a …
Patient experience literature is loaded with information about best practices. It’s tempting to dive right in and start implementing these tactics but without a supportive culture, even the best, …
In traditional training approaches, 85 percent of the organization’s effort takes place during a single, one-and-done event. Only five percent of the effort and resources are devoted to follow-up …
I’m Just Here for the Food, By Angela Fieler
I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the …
