Training that Sticks: 4 Simple Steps to Achieving Great ROI
Leaders often tell me that their customer service training didn’t work. What they mean is that it didn’t result in improving patient …
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Leading Through Upheaval: Get Vulnerable
Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the …
Are You the Roadblock to Innovation and Progress?
Pick up any business journal and you’ll likely find an article or two on the importance of innovation. But are you and your organization really …
Cheryl is an experienced coach helping established and emerging healthcare leaders. Her coaching skills are founded in years of clinical practice as an RN, several senior executive positions …
With Nursing Shortages, How are You Ensuring Retention?
For years, healthcare leaders have been concerned about a nursing shortage, but COVID has brought the deficit to critical levels. In a …
3 Questions to Ask Before Assuming Bad Attitude
I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver …
Engage the Heart to Engage Employees
The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee …
Accountability Strengthens the Culture
A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations.
Parenting would be easy if you could tell your …
The best strategies will never come to fruition without a supportive culture. This session, which is appropriate for leadership development workshops, spotlights six leadership actions needed to …
Competing priorities and heavy workloads can prevent leaders from being fully present with their employees. The problem is, your employees know it.
This two-hour session focuses on skills for …
