April 6th, 2021
In the play, Hello Dolly, Dolly Levi says, “Money is like manure. It’s not worth a thing unless you spread it around helping young things to grow.” Substitute the word money in this quote with the word, recognition and you ...
December 20th, 2018
Posted by Kristin Baird
Holiday time means decorations, parties, gifts and traditions for many of us. But not everyone gets to spend them with friends and family. Hospitals are a 24/7/365 operation which means a significant number of healthcare workers will be spending as much ...
June 7th, 2018
Posted by Kristin Baird
One of the things I love about mystery shopping is that we can point out the stars who make the most positive impressions and who are living the organization’s brand promise.
People think mystery shopping focuses on problems. ...
February 15th, 2018
Posted by Kristin Baird
Last week I blogged about the importance of taking time to celebrate successes. In our busy world, we tend to move quickly from one thing to the next. Just like celebration, it’s important to take the time to ...