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Archive: Empathy

In These Scary Times, Look for the Helpers

Between the COVID surge and the rioting at the capital, there are many reasons for us to feel frightened, anxious, and sad because there is so much that is beyond our control. This is the perfect time to remember the ...

Show More Empathy for a Better Patient Experience

Posted by Kristin Baird Empathy is an essential element in a good patient experience, yet many providers miss important cues. In the past few weeks I have shadowed a number of hospitalists to help them improve their patient interactions. During hours ...

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