Archive: Empathy

Do Small Things in a Great Way

It’s no secret that small things add up quickly when it comes to the patient experience. Because high-quality and safe care is assumed by the patients and residents, it is often the small acts of kindness that stand out the most. Throughout ...

In These Scary Times, Look for the Helpers

Between the COVID surge and the rioting at the capital, there are many reasons for us to feel frightened, anxious, and sad because there is so much that is beyond our control. This is the perfect time to remember the ...

Show More Empathy for a Better Patient Experience

Posted by Kristin Baird https://youtu.be/gHuVCNm4oHQ Empathy is an essential element in a good patient experience, yet many providers miss important cues. In the past few weeks I have shadowed a number of hospitalists to help them improve their patient interactions. During hours ...