May 2nd, 2022
It’s no secret that small things add up quickly when it comes to the patient experience. Because high-quality and safe care is assumed by the patients and residents, it is often the small acts of kindness that stand out the most.
Throughout ...
January 12th, 2021
Between the COVID surge and the rioting at the capital, there are many reasons for us to feel frightened, anxious, and sad because there is so much that is beyond our control. This is the perfect time to remember the ...
August 21st, 2018
Posted by Kristin Baird
https://youtu.be/gHuVCNm4oHQ
Empathy is an essential element in a good patient experience, yet many providers miss important cues. In the past few weeks I have shadowed a number of hospitalists to help them improve their patient interactions. During hours ...