August 28th, 2023
A few weeks ago, I accompanied my daughter when she had an emergency admission for appendicitis. As always, there was the waiting game for tests and results in the ED. Patients crave information when they are in crisis. Their minds ...
July 31st, 2023
In every healthcare facility, there is a host of unsung heroes whose sole purpose is to provide care and compassion to those in need. These dedicated healthcare workers are driven by an unwavering desire for meaningful work that makes a ...
July 3rd, 2023
Nursing, often referred to as a noble profession, is widely recognized for its dedication to caring for patients and improving their well-being. From providing essential medical care to offering emotional support, nurses play a critical role in healthcare systems worldwide. ...
June 26th, 2023
Great leaders understand that their team members are their most valuable asset, and they prioritize building strong relationships based on trust, respect, and genuine care. But showing up every day and handing out a few words of platitude isn't going ...
April 10th, 2023
As healthcare struggles with staffing shortages, I’m continually baffled by the lack of flexible scheduling for nurses. This past week I spoke with a young nurse who told me she wants to continue working at the bedside but cannot work ...
February 7th, 2023
Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. The same goes for your staff. Without empathy, you risk your staff losing interest in their job and the ...
August 30th, 2022
Every organization needs policies and procedures to ensure high-quality, safe care. Yet, policies can get in the way of being reasonable if we aren’t careful. When to follow, and when not to follow, policies can be difficult, especially when trying ...
May 2nd, 2022
It’s no secret that small things add up quickly when it comes to the patient experience. Because high-quality and safe care is assumed by the patients and residents, it is often the small acts of kindness that stand out the most.
Throughout ...
January 12th, 2021
Between the COVID surge and the rioting at the capital, there are many reasons for us to feel frightened, anxious, and sad because there is so much that is beyond our control. This is the perfect time to remember the ...
December 29th, 2020
This week between Christmas and New Year’s Day is one of my favorite times of year because it is typically down time for most businesses. For me, this down time affords me the quiet time needed to reflect on the ...