Archive: Compassion

Fostering Civility in an Increasingly Uncivil World

You’re in the cafeteria when a political ad comes on the television, prompting a heated discussion among a group of employees on their lunch break. A patient asks you what you think about the upcoming election and Bozo ...

When Data Outpaces Human Interaction

A few weeks ago, I accompanied my daughter when she had an emergency admission for appendicitis. As always, there was the waiting game for tests and results in the ED. Patients crave information when they are in crisis. Their minds ...

Finding Purpose in Meaningful Work

In every healthcare facility, there is a host of unsung heroes whose sole purpose is to provide care and compassion to those in need. These dedicated healthcare workers are driven by an unwavering desire for meaningful work that makes a ...

The Tip of the Iceberg: The Hidden World of Nursing

Nursing, often referred to as a noble profession, is widely recognized for its dedication to caring for patients and improving their well-being. From providing essential medical care to offering emotional support, nurses play a critical role in healthcare systems worldwide. ...

Leading with Heart: Showing You Care

Great leaders understand that their team members are their most valuable asset, and they prioritize building strong relationships based on trust, respect, and genuine care. But showing up every day and handing out a few words of platitude isn't going ...

Flexible Scheduling for Nurses or Lip Service?

As healthcare struggles with staffing shortages, I’m continually baffled by the lack of flexible scheduling for nurses. This past week I spoke with a young nurse who told me she wants to continue working at the bedside but cannot work ...

Fostering Engagement Through Empathy

Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. The same goes for your staff. Without empathy, you risk your staff losing interest in their job and the ...

Policies and Procedures vs Compassion

Every organization needs policies and procedures to ensure high-quality, safe care. Yet, policies can get in the way of being reasonable if we aren’t careful. When to follow, and when not to follow, policies can be difficult, especially when trying ...

Do Small Things in a Great Way

It’s no secret that small things add up quickly when it comes to the patient experience. Because high-quality and safe care is assumed by the patients and residents, it is often the small acts of kindness that stand out the most. Throughout ...

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