Posted by Kristin Baird
Training is more than a one-and-done approach. To make your training stick, you need to follow a 4-step process: pre-work, training, coaching and finally, reinforcement.
- Coach, Mentor & Model Service Behaviors
- Train, Retain & Sustain
- Service Recovery Is More Than a Coupon
- Training is Just the First Step
- Can you Change the Culture in 20 Minutes?