4 Steps to Make Training Stick

Posted by Kristin Baird

Training is more than a one-and-done approach. To make your training stick, you need to follow a 4-step process: pre-work, training, coaching and finally, reinforcement.

  1. Coach, Mentor & Model Service Behaviors
  2. Train, Retain & Sustain
  3. Service Recovery Is More Than a Coupon
  4. Training is Just the First Step
  5. Can you Change the Culture in 20 Minutes?
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