Good Read: 16 Undeniable Laws of Communication by John C. Maxwell by Angela Fieler Who works for an organization where communication is not mentioned in employee surveys or focus groups as an improvement opportunity? Anyone? In my many years working in healthcare ...
Review by: Angela Fieler, MPA, CMQ/OE, Senior Consultant Search for the word “leadership” in Google or on Amazon, and you will see that there is no shortage of research studies or publications about leadership today. Perhaps Brené Brown’s name, TedTalk, or ...
Review by: Angela Fieler, MPA, CMQ/OE, Senior Consultant Book by David Horsager Trust has been on my mind lately. I’ve heard the word a lot at healthcare facilities I’ve visited. Trust is one of those words, like quality. It’s hard to define, ...
Review by: Angela Fieler, MPA, CMQ/OE, Senior Consultant Book by: Gary Chapman and Paul White In their book, The 5 Languages of Appreciation in the Work Place, Gary Chapman and Paul White do a wonderful job of describing the differences and interactions ...
Review by: Kristin Baird, RN, BSN, MHA Storytelling is a great way to engage your employees in your mission, vision and values, yet many leaders hesitate to tell stories, thinking, “I’m not a storyteller.” Well, maybe you aren’t today, but that ...
Review by: Kristin Baird, RN, BSN, MHA The 5 Second Rule is a self-help book written to help you overcome procrastination, feel more confident and overcome fears. As I listened to the book, I continued to think about how the principles can ...
By: Angela Fieler, MPA, CMQ/OE, Senior Consultant In his new book, Justin Bariso set out to inspire people like me, who measured their emotional intelligence but didn’t really apply the concepts. In short, his goal is to “provide you with the ...
Review by: Angela Fieler, MPA, CMQ/OE, Consultant I am always on the lookout for books that help me “sharpen my saw” in terms of my coaching practice. Often times, I read one book or article that cites another in a way ...
Review by: Angela Fieler, MPA, CMQ/OE, Consultant If you are looking for a great read with powerful purpose and practical ideas, Daniel Coyle’s new book, “The Culture Code: The Secrets of Highly Successful Groups”, should be right up your alley. Coyle is a ...
Review by: Kristin Baird, RN, BSN, MHA What does culture and patient experience have to do with starfish? More than you might think. In their book, the Starfish and the Spider, Brafman and Beckstrom use these two creatures to compare and ...
