Review by: Kristin Baird, RN, BSN, MHA
The 5 Second Rule is a self-help book written to help you overcome procrastination, feel more confident and overcome fears. As I listened to the book, I continued to think about how the principles can apply to improving the patient experience. There is no doubt that it can. In just five seconds, you can talk yourself into addressing a difficult situation, try a new behavior or ask an open-ended question that could change the course of a patient encounter.
Fear is often the enemy of new behaviors. What if I sound stupid? What if the patient doesn’t respond well? What if it takes too much time? All of these are fear-based excuses we make for ourselves. All of them have the power to stop us from doing what could make the difference between a mediocre and an outstanding patient experience.
I encourage you to listen to or read the 5 Second Rule by Mel Robbins and apply it to your patient interactions. I’m confident that small courageous changes will move you from good to great. Your patients will thank you, and you’ll enjoy your work even more.