In traditional training approaches, 85 percent of the organization’s effort takes place during a single, one-and-done event. Only five percent of the effort and resources are devoted to follow-up after the “event.” For training to stick, here's our recommended approach for ...
Presence: Bringing Your Boldest Self to Your Biggest Challenges Written by: Amy Cuddy, Review by: Angela Fieler Most people know at least one leader who inspired and motivated them to do great things. Chances are that those leaders had great presence. At ...
Give Yourself the Gift of Self-Awareness by Angela Fieler As a certified executive coach, asking great questions is my “bread and butter.” My goal is to be a thought partner, or as a recent client said, “you push my brain to places ...
Turnover and the great resignation are all over the headlines these days. According to McKinsey, we’re amid a “turnover tsunami” affecting workers at all career levels and wage rates. One of the biggest reasons for the high resignation rate is the ...
Burnout isn’t a new phenomenon in healthcare, but in the last 20 months, the issue has been brought to the forefront. It’s so prevalent the International Classification of Diseases (ICD-11) has classified it as an occupational phenomenon. Burn-out is defined in ...
The Art of Storytelling for Leaders – 4 Steps to Structure Compelling Stories Storytelling has long been an essential part of leadership because of the role it plays in sharing customs and reaffirming values. But even more important, stories have a ...
Training that Sticks: 4 Simple Steps to Achieving Great ROI Leaders often tell me that their customer service training didn’t work. What they mean is that it didn’t result in improving patient satisfaction scores. This is the typical indicator used for ...
“If you don't know where you want to go, then it doesn't matter which path you take.” ― Lewis Healthcare leaders, as well as travelers, can benefit from the Cheshire Cat’s wisdom shared in Alice in Wonderland. Without a clear destination ...
Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure that they happen consistently. The goal is that, with repetition, ...
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant If you read this newsletter regularly, you no doubt know that the Baird Group works tirelessly with organizations in not just defining a culture of service excellence, but in taking definitive steps to ...
