Proud to be Average?

Posted by Kristin Baird

Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper stickers boasting about a student getting C’s. Yes, a C is a passing grade, but it won’t get you into Harvard. So how does that compare to the patient experience star rating? Is average good enough? If you hit three stars, have you met your goal? 

Never Satisfied

High achievers will never stop at three stars. It’s not easy moving from three to four, or four to five. Are you satisfied with your scores? If not, what are you doing to change them? What do you need to do to be bumper sticker worthy? Certainly, you want to raise the bar.

  1. “I’m proud of you”—Four little words that speak volumes
  2. It’s the Little Things
  3. Are You Focused on the Report Card or the Customer Experience?
  4. What are you working on–changing the patient experience or changing the patient’s mind?
  5. One Thing
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