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For Leaders

Effective Leaders Create Great Organizational Cultures

Leaders set the tone for organizational culture by reinforcing values, fostering ownership, setting clear expectations, and holding people accountable. Leadership development training, therefore, is important to make sure the people who are running your organization are using best practices. Are your employees engaged? Do your leaders contribute to your organization’s culture of mutual respect and high-quality service? Is there an open line of communication between leaders and their staff? Baird Group offers a broad slate of leadership development training tailored to your unique needs. Because we are healthcare professionals ourselves, we have an excellent understanding of the kind of training your leaders need


Be the Leader Nobody Wants to Leave: 8 skill-builders for busy leaders

Stop Managing and Start Leading!

Learn how to keep your staff engaged, energized and committed to stay.

Turnover is costly – up to 2X the annual salary.* But turnover costs more than money. It’s linked to:

  • Burnout among remaining staff
  • Ineffective teams
  • Low morale
  • Diminished quality, safety and service

People leave their bosses, not their jobs. The number one reason is poor leadership skills.

Our research captured the most crucial leadership skills needed to increase engagement, build trust, and create loyal, high-performing teams. We combined the best, most accessible learning techniques including:

  • Remote learning
  • Virtual, instructor-led training
  • Group coaching
  • Private, individual coaching

What Participants are Saying:

This class is not just for the nurse manager but anyone in leadership looking to create a successful team. I have not found this level of practical wisdom in any textbook or college class. I am convinced that this formula is essential for creating a positive patient experience, successful business, and a culture that employees can thrive in.

Jessica Bush, Director of Patient Experience, Surgeons Choice Medical Center, Southfield, Michigan.

The leadership class, “Be the Leader Nobody Wants to Leave,” came to me in the most challenging time in my career. When the CNO suggested the course I thought, “HOW am I going to fit a class into my day during a pandemic!” Oddly enough, it was the EXACT thing I needed to handle some very challenging situations as a leader. I was in the midst of redeploying staff, changing decisions daily on processes as well as the challenges of hiring during a pandemic, all while trying to be that leader nobody wants to leave. The tools taught in the course helped me in many ways along with the coaching sessions that were provided. I would highly recommend this course to any current and aspiring leader.

Lisa Jensen, Community Health & Wellness Manager

Prior to this class I had a different idea of what rounding was. Now, I round with a purpose. I have been practicing my stay interviews.

Heather Freudenberger, MSN, RN, CEN, Emergency Services Manager

Coaching for Engagement and Improved Performance

What does employee engagement have to do with quality, safety and service? Everything. Improved engagement is linked to higher productivity, increased staff retention and better clinical outcomes.

This half-day workshop is designed to improve employee engagement by enhancing the leaders’ coaching skills. Participants will:

  • Identify levels of engagement
  • Calculate the financial impact of today’s engagement
  • Design personal coaching plans based on engagement
  • Practice conducting meaningful coaching conversations

Virtual Option Now Available.


Service Recovery Essentials for Leaders – Owning the Customer Experience

No one sets out to deliver bad customer service, but mistakes happen and details can be overlooked, upsetting patients and family members. The art and science of service recovery involves soft skills and firm processes for managing even the toughest situations.

This two-hour seminar helps leaders understand their unique role in service recovery. Participants will:

  • Define service recovery
  • Describe the why, who and where of service recovery
  • Examine and practice the four steps of service recovery
  • Determine the leader’s role in fostering a culture of service recovery
  • Identify barriers to service recovery

Virtual Option Now Available.


The Fully Present Leader – Rounding & Communication Essentials for High Performing Teams

Competing priorities and heavy workloads can prevent leaders from being fully present with their employees. The problem is, your employees know it.

This two-hour session focuses on skills for becoming more present through communication techniques and rounding. Participants will:

  • Recognize key behaviors for staying fully present
  • Explore non-verbal behaviors that undermine your intended message
  • Define essential communication techniques for the most impactful employee rounds
  • Discuss timing, frequency, and channels for consistent communication

Virtual Option Now Available.


Culture Eats Strategy for Breakfast – Six Leadership Essentials

The best strategies will never come to fruition without a supportive culture. This session, which is appropriate for leadership development workshops, spotlights six leadership actions needed to create and sustain a healthy culture.

Participants will:

  • Identify six leadership essentials
  • Review how to use the language of the organizational values
  • Practice applying communication techniques that reinforce mission, vision and values

Virtual Option Now Available.


Virtual Learning

The training sessions listed above are available as virtual events and courses.