Burnout in healthcare was on the rise prior to COVID, now the pandemic has shined a bright light on a growing problem. Years ago, I worked for someone who confidently declared, “Burnout is a choice.” My thought then and now is ...
“If you don't know where you want to go, then it doesn't matter which path you take.” ― Lewis Healthcare leaders, as well as travelers, can benefit from the Cheshire Cat’s wisdom shared in Alice in Wonderland. Without a clear destination ...
I just had a disheartening coaching conversation with a new leader who works in an organization that claims to take good care of their staff. This new leader, “Angie” is trying to address a severe staffing shortage in creative ways. ...
This morning I was reading an article in Harvard Business Review about the importance of employers normalizing a career break. This makes such good sense, especially for nurses and other caregivers who are questioning a career change after a grueling ...
In the play, Hello Dolly, Dolly Levi says, “Money is like manure. It’s not worth a thing unless you spread it around helping young things to grow.” Substitute the word money in this quote with the word, recognition and you ...
A few weeks ago I was talking with some hospital executives about their patient experience goals. They wanted great HCAHPS scores and were looking for the secret sauce. During our discussion, I noticed that they were making and supporting excuses ...
I’ve had a series of encounters as a customer lately that shed new light on characteristics of toxic culture. They demonstrate that a toxic cultures impede critical thinking. The Home Security Company My first experience involved home security. I sat on the ...
Organizational leaders these days almost universally claim their commitment to a culture that nurtures and supports talent, innovation, engagement and loyalty. Yet many of these same leaders are, in fact, operating in environments that are more toxic than supportive. The Trouble ...
I have a friend who is one of the most gifted people I know. To my knowledge, he has found a way to succeed in everything he takes on, despite challenges he faced along the way. I don’t mean to ...
In my experience, organizations can only create a consistently positive patient experience when they foster a culture of ownership. This starts when leaders help every employee to see his connection to the organization’s success. It requires a mindset that is ...
Submit your information below to start receiving our Baird Group articles.
