Values Start in the C-Suite
A few years ago, I was invited to meet with the executive team of a healthcare system. The team included two CEOs – one led the hospitals and the other oversaw the medical practices. While waiting in the lobby prior ...
Archive: Culture
One Bad Apple Will Spoil the Bunch
When it comes to building and sustaining a cohesive team, hiring for fit is key. One problem individual can unravel the fabric of the entire group. I don’t know a single experienced leader who hasn’t made a hiring mistake at some ...
Employee Engagement Flourishes in a Coaching Culture
A coaching culture may be just what healthcare needs to improve employee engagement and retention during today’s Great Resignation. Peter Drucker famously said, “culture eats strategy for breakfast.” So, while you may spend weeks mapping out a comprehensive plan, it may be ...
In healthcare, culture speaks louder than words
We’ve all heard it said that actions speak louder than words. But when you think about it; your organizational culture speaks louder than any ad, recruitment brochure, annual report or mission statement. It’s your culture that drives employee behaviors, determines ...
Everyone, Always, Never – Drama Words That Impact Healthcare Culture
Words matter. They always have and always will. Words shape culture and can take on their own lives if we aren’t careful. That’s why it’s vital for healthcare leaders to be aware of using, and ignoring, drama words. Years ago, ...
Your Internal Monologue can Sabotage your Leadership
Your Internal Monologue can Sabotage your Leadership Millions of messages play in your head all day, every day without the slightest awareness. Although they may seem innocuous, these mental nudges subtly shape your beliefs and drive both your emotions and actions. ...
Grip Hearts and Engage Minds through Storytelling
Grip Hearts and Engage Minds through Storytelling When my father was dying, I sat by his bedside, holding his hand. Someone, I think it was my sister, told me I should go home and get some sleep. She said dad didn’t ...
Leading Through Upheaval: Get Vulnerable
Leading Through Upheaval: Get Vulnerable Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the test. Workers and their leaders are exhausted, discouraged, and ...
3 Questions to Ask Before Assuming Bad Attitude
3 Questions to Ask Before Assuming Bad Attitude I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...
Accountability Strengthens the Culture
Accountability Strengthens the Culture A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations. Parenting would be easy if you could tell your kids once, and only once, to do something and know for certain it ...
