No Bullies Allowed Employee retention and patient satisfaction start with culture. There are no quick fixes for a dysfunctional work environment, but there are some immediate and bold actions required when bullies rear their ugly heads. Not long ago, I began working ...
Accountability is Not Micromanaging Nobody likes a micromanager, someone who hovers wanting to know every detail of what you do. But don’t confuse micromanaging with holding people accountable. The two are miles apart in how they affect the employees and culture. Holding people ...
Feedback Isn’t Positive or Negative Have you ever noticed that people tend to preface the word feedback with a qualifier such as positive or negative? The truth is feedback isn’t positive or negative. It’s feedback. Period. The dictionary defines feedback as: information ...
Posted by Kristin Baird We help organizations maneuver culture change. And the difference between the ones who succeed and those who struggle comes down to a couple of significant factors. For one thing, the most successful organizations realize that culture change ...
Posted by Kristin Baird This question must be answered when leading an organization through culture change. Yet, many leaders don’t take the time to clearly articulate the vision for the culture of the future. This results in wasted time and energy, ...
Posted by Kristin Baird If only a culture change could be set as an appointment on a calendar. You can plan out what the culture will be and announce when it would take place. Done. In truth, culture changes take time. Cultures ...
Posted by Kristin Baird Everyone has some baggage. For some, it’s as small as a sandwich bag, but for others, baggage is as weighty as a full moving van. What we choose to carry is fully up to us. When it ...
Posted by Kristin Baird Here’s one thing I know for certain about improving the culture and the patient experience – thinking and planning are not the same as taking action. I’ve seen many healthcare leaders confuse the two and then wonder ...
Posted by Kristin Baird Over the years there have been numerous articles about the importance of storytelling in shaping organizational culture. When I talk with healthcare leaders about storytelling, I’m often met with looks that say, “Yea, yea, tell me something ...
