November 21st, 2019
Posted by Kristin Baird
We help organizations maneuver culture change. And the difference between the ones who succeed and those who struggle comes down to a couple of significant factors. For one thing, the most successful organizations realize that culture change ...
November 14th, 2019
Posted by Kristin Baird
This question must be answered when leading an organization through culture change. Yet, many leaders don’t take the time to clearly articulate the vision for the culture of the future. This results in wasted time and energy, ...
August 22nd, 2019
Posted by Kristin Baird
If only a culture change could be set as an appointment on a calendar. You can plan out what the culture will be and announce when it would take place. Done.
In truth, culture changes take time. Cultures ...
January 22nd, 2019
Posted by Kristin Baird
Everyone has some baggage. For some, it’s as small as a sandwich bag, but for others, baggage is as weighty as a full moving van. What we choose to carry is fully up to us. When it ...
March 29th, 2018
Posted by Kristin Baird
Here’s one thing I know for certain about improving the culture and the patient experience – thinking and planning are not the same as taking action. I’ve seen many healthcare leaders confuse the two and then wonder ...
February 1st, 2018
Posted by Kristin Baird
Over the years there have been numerous articles about the importance of storytelling in shaping organizational culture. When I talk with healthcare leaders about storytelling, I’m often met with looks that say, “Yea, yea, tell me something ...