January 30th, 2020
Posted by Kristin Baird
Years ago, I attended a time-management seminar. One of their key concepts really stuck with me. The presenter had a glass cylinder filled to the top with big rocks, small pebbles, and sand. On the table beside ...
November 19th, 2019
Posted by Kristin Baird
How do I lose weight? Eat less and move more. Simple facts, but not always easy to execute consistently. It doesn’t mean easy.
A few days ago, I was having a coaching call with a senior executive who ...
October 10th, 2019
Posted by Kristin Baird
I recently did a presentation to healthcare marketers and played a game of “Never have I ever” to kick it off. Participants were asked to self-disclose several things, like whether or not they knew the current patient ...
September 17th, 2019
Posted by Kristin Baird
Hospital boards of directors play a crucial role in setting overall strategy for the hospitals they serve. And, because hospitals are vital community resources, serving on the board makes members stewards of an important community asset. As ...
December 11th, 2018
Posted by Kristin Baird
I’m pretty sure no one sets out to be a soul-crushing manager. In fact, most of us start with really good intentions. So with all these great intentions, how do we get there? By being a micromanager. ...
September 25th, 2018
Posted by Kristin Baird
I know I’ve said it before, but patient experience professionals (PXPs) cannot go it alone. In addition to engaging stakeholders from operations, it is vital to have an executive sponsor who can run interference and ensure you have ...
September 13th, 2018
Posted by Kristin Baird
Patient experience professionals (PXPs) often see themselves as the worker bees managing dozens of tasks and carrying the weight of the patient experience solely on their shoulders. This can be a dangerous, career- limiting mindset. As a ...
August 9th, 2018
Posted by Kristin Baird
In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to lead.
Managers vs. Leaders
A very simplified version of the distinction ...
February 27th, 2018
Most people it seems, want to avoid conflict. In fact, taking the path of least resistance is a law of nature. But that path of least resistance can also slide into avoidance behavior if you aren’t careful. Furthermore, it will ...
February 13th, 2018
Posted by Kristin Baird
There is nothing more deflating than working for a micromanager – someone who thinks he or she must oversee and control each and every detail of operations. The worst part is having a micromanager who has absolutely ...