Posted by Kristin Baird Patient experience professionals (PXPs) often see themselves as the worker bees managing dozens of tasks and carrying the weight of the patient experience solely on their shoulders. This can be a dangerous, career- limiting mindset. As a ...
Posted by Kristin Baird In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to lead. Managers vs. Leaders A very simplified version of the distinction ...
Most people it seems, want to avoid conflict. In fact, taking the path of least resistance is a law of nature. But that path of least resistance can also slide into avoidance behavior if you aren’t careful. Furthermore, it will ...
Posted by Kristin Baird There is nothing more deflating than working for a micromanager – someone who thinks he or she must oversee and control each and every detail of operations. The worst part is having a micromanager who has absolutely ...
Every day I pick up industry new. I’m bombarded with stories about layoffs, budget cuts and hospital closings. These are very uncertain times in the healthcare. The uncertainty puts healthcare workers on edge. They worry about job security. This is ...
