It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...
The other day I was listening to a speaker who reminded us to think back on a teacher who made a difference in our lives and reach out to thank them. This past year, as parents have had to take ...
Science has proven what the heart has always known. That gratitude changes lives. I personally try to begin each day with my gratitude list. It keeps me both grounded and optimistic. We all do better when we feel and express ...
Burnout in healthcare was on the rise prior to COVID, now the pandemic has shined a bright light on a growing problem. Years ago, I worked for someone who confidently declared, “Burnout is a choice.” My thought then and now is ...
This morning I was reading an article in Harvard Business Review about the importance of employers normalizing a career break. This makes such good sense, especially for nurses and other caregivers who are questioning a career change after a grueling ...
In the play, Hello Dolly, Dolly Levi says, “Money is like manure. It’s not worth a thing unless you spread it around helping young things to grow.” Substitute the word money in this quote with the word, recognition and you ...
I was speaking with a hospital CEO recently about their troubling turnover rates, when he hit on an age-old problem. He pointed out that they continue to promote good workers to management positions when they lack leadership skills and experience. ...
One of the keys to great leadership is having good coaching skills. The problem is many newly minted managers and supervisors lack these skills. Healthcare organizations, in particular, often have good intentions for development, but never bring them to fruition. ...
That’s a hefty order. I recently conducted in-depth interviews with CNOs from across the country. During the interviews, the majority said that weak leadership at the department level is a major part of the problem. Most said that it stems ...
Turnover is costly in every profession, but in nursing it takes its toll. Not only financially, but it affects quality, safety, and service. The 2020 NSI National Health Care Retention & RN Staffing Report, found that the average cost per ...
