WANT TO CREATE A POSITIVE, TRUST-BUILDING healthcare experience?

We help healthcare leaders create organizations that attract and retain patients, employees and providers. Increase employee engagement & retention. Deliver a superior patient experience.

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Consulting

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Training and Development

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Mystery Shopping

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Patient Experience Coach Training

Twelve coaches, three days, and one focused training strategy helped Dignity Hospitals in Chandler and Gilbert, AZ launch their internal coaching model.  Kristin Baird worked with Dignity coaches to build skills and prepare them to coach physicians, nurses and any other staff who have direct patient contact. The hands-on, experiential training helped build concrete skills and confidence.

  

Medical Mystery Shopping

Understand your patient’s perspective

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We Stand behind our work, and so do our clients.

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