Culture Catalyst Blog & Articles

Lather. Rinse. Repeat.

Posted by Kristin Baird These three words are the simplest, most recognizable instructions in the world. The standard for shampoo and conditioner, applies to other areas of life. Take front line customer service training for example. What if every leader whose ...

The Nurses’ Hands

Last week was Nurses Week. It thrilled me to see everything from billboards to news articles, balloons and other fanfare celebrating this great profession of ours. I didn’t want to blog about Nurses Week. I felt my words would be ...

Harvest & Share the Stories to Build Your Brand and Employee Engagement

Posted by Kristin Baird Stories shape cultures and the organization’s brand. Yet storytelling is often underrated or delegated to the communication department as a task. Fostering a storytelling culture is a sadly missed opportunity. Fostering a Storytelling Culture Becoming a storytelling culture won’t ...

Why Your Patient Experience Depends on Nursing Resilience

Posted by Kristin Baird It’s no secret that an engaged workforce is necessary for a consistently positive patient experience. And nurses are pivotal in this equation. Nurses who develop resilience can prevent burnout. This allows them to engage with patients on ...

Your Nurses Don’t Want to Hear About HCAHPS

Posted by Kristin Baird A colleague recently called to talk about how he could get nurses more engaged in the patient experience. When I asked what he was currently doing, he mentioned several ways he was keeping them apprised of the ...

5 Tips for Celebrating & Supporting Nurses All Year

Posted by Kristin Baird It’s Nurse’s Week and I am loving all the inspiring and heart-warming articles and ads giving recognition to this most trusted profession. It’s great that once a year we put nurses in the limelight and celebrate their ...

Balance the Tasks with Caring Behaviors

Posted by Kristin Baird Working in healthcare takes an immense amount of technical skills especially when you work in direct patient care. After all, if you screw up an important technical task, you could hurt, or even kill someone. But it ...

No Pass Zones Support Nurses and Patient Experience

There is no doubt that nurses carry the bulk of patient care in hospitals. And in today’s world, patients are sicker and stay for shorter periods, meaning that more must be accomplished in a shorter period of time. In addition ...

The Power of One isn’t Complicated

Every person has the power to do things differently – better than the last time. It takes just one thing. Not a policy. Not a procedure. Just a personal commitment. I see it all the time when doing shadow/coaching and the ...