Culture Catalyst Blog & Articles

Begin Your Day With Gratitude

Science has proven what the heart has always known. That gratitude changes lives. I personally try to begin each day with my gratitude list. It keeps me both grounded and optimistic. We all do better when we feel and express ...

The COVID Family Experience – Firsthand

COVID has hit home giving me firsthand insight into the patient and family experience.  For years, hospitals and health systems have made the patient and family experience a top priority. And for the last several years, great progress has been made ...

Coach, Don’t Fix

At Baird Group, we define coaching as a supportive relationship that fosters learning, transformation and growth. Helping others to grow and reach their potential is one of the most rewarding aspects of leadership. But certain habits might be keeping you ...

Nurses Leave Their Managers, Not Their Jobs

Turnover is costly in every profession, but in nursing it takes its toll. Not only financially, but it affects quality, safety, and service.  The 2020 NSI National Health Care Retention & RN Staffing Report, found that the average cost per ...

Dear CEO, Nurses Need Your Help

Even before COVID, nurses were stressed and burning out at higher rates than ever before. Now, they are under even greater stress for a multitude of reasons and want to be heard. Some have turned to unions.  A few weeks ago, ...

People Leave Their Managers, Not Their Jobs

Posted by Kristin Baird For years I’ve heard that employees leave their managers, not the organization. This adage was confirmed as a reality when I conducted interviews with CNOS across the country to learn the cause and effects of nurse turnover.  The ...

Core Values Matter Most in Turbulent Times

Posted by Kristin Baird Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most successful organizations stay grounded in their core values.  Stay Visible Last ...

Get Ready for Recovery

Posted by Kristin Baird While healthcare grapples with the COVID-19 crisis, it’s difficult to focus on anything else. At the same time, it is important that leaders begin thinking about, and preparing for, the inevitable recovery period that will follow.  Burnout Prior to ...

Your Nurses Aren’t Whining – They’re Warning

Posted by Kristin Baird Patient experience happens during multiple moments of truth, but none are as vital as those happening at the bedside between the patient and nurse. Not long ago, I interviewed members of the senior executive team and the CFO ...

Find Joy Today and Take it With You

Posted by Kristin Baird When you ask most people in healthcare why they chose their careers, they will tell you that they wanted to help others. That internal drive to serve others can get buried in the daily grind, especially for ...