April 25th, 2023
Healthcare customer service is a critical component of delivering quality patient care. Patients and their families expect to be treated with kindness, empathy, and respect. Their experiences with healthcare providers can significantly impact their overall satisfaction with the care they ...
April 3rd, 2023
Successful workplaces thrive on employee engagement. Leaders can effectively motivate and engage employees, by first understanding employees' unique perspectives and preferences. What motivates one worker may fall flat for another. In their book, The 5 Languages of Appreciation in the Work ...
March 28th, 2023
As a leader, it's natural to focus on employees who are struggling or need more support to improve their performance. However, it's equally important to pay attention to your star employees. These employees have consistently demonstrated their capabilities and have ...
February 21st, 2023
Leadership is all about setting an example and inspiring others to follow your lead. A great leader is someone who is transparent, ethical, and accountable. When it comes to maintaining standards, a leader needs to set clear goals and objectives, ...
February 14th, 2023
Across the country, legions of disengaged workers punch the clock daily. Their managers either don't realize, don't care (if they're disengaged themselves), or just don't know what to do about it. In today’s world with tight staffing and limited talent ...
February 7th, 2023
Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. The same goes for your staff. Without empathy, you risk your staff losing interest in their job and the ...
January 24th, 2023
The difference between mediocre workers and top performers is not the goals they set but rather the accountability they have for achieving their goals. I often find that lack of accountability is the one thing most likely to impede progress. ...
January 16th, 2023
We know the ties between patient experience and employee engagement are clear. We also know disengagement can wreak havoc on patient experience and team morale.
I hear from many leaders that feel powerless to help their staff in the face of ...
January 10th, 2023
Leading in a VUCA World
Blog by Angela Fieler
2023 has arrived, and with it has come social media posts of all kinds about resolutions, plans, and priorities for the new year. I regularly check in with my coaching clients. We talk ...
November 15th, 2022
In today's reality of the Great Resignation, or the Great Reshuffle as some have called it, staying connected with your employees is critical. It's easier said than done, though, with busy schedules and often-understaffed units. One essential tool I recommend for keeping employees ...