August 17th, 2021
Engage the Heart to Engage Employees
The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee engagement. There is merit in hardwiring behaviors for consistency, but it’s equally important to “heart ...
June 22nd, 2021
Today’s workforce has more choices than ever before about how and for whom they work. That’s why employers must think differently about recruitment and retention strategies especially in healthcare settings. Why? Because the loss of staffing continuity can have life-threatening ...
June 3rd, 2021
It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...
April 8th, 2021
This morning I was reading an article in Harvard Business Review about the importance of employers normalizing a career break. This makes such good sense, especially for nurses and other caregivers who are questioning a career change after a grueling ...
January 26th, 2021
Have you ever had a difficult employee, who you’ve had to repeatedly coach, or counsel, because of marginal performance and toxic attitude? They may somehow manage to improve just enough to get by.
Imagine that this toxic employee shows up one ...
January 19th, 2021
What makes some organizations rise to the top, while others struggle? This is a question we consider each time we assist our partners in implementing best practices. One thing that is certain, is that culture plays an enormous role in ...
November 16th, 2020
As we approach Thanksgiving during the COVID-19 pandemic, it’s important to recognize the healing power of gratitude, both for ourselves, and for those we lead.
Gratitude is both something we feel, and something we express. Leaders intent on building an engaged, ...
October 26th, 2020
Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure that they happen consistently. The goal is that, with repetition, ...
September 20th, 2020
Your culture determines many things, but today especially, it is a determinant of how well your organization will fare through the pandemic. What you say and what you do always matter. When people face fatigue and become somewhat fragile, a ...
July 30th, 2020
Turnover is costly in every profession, but in nursing it takes its toll. Not only financially, but it affects quality, safety, and service. The 2020 NSI National Health Care Retention & RN Staffing Report, found that the average cost per ...