Create a Well Founded Service Recovery Culture - 3 Essentials for Success Written By: Kristin Baird, RN, BSN, MHA It takes more than smile lessons and a pocket full of gift cards to create a well-founded service recovery culture. There are three ...
Written By: Kristin Baird, RN, BSN, MHA Service missteps are inevitable, but disgruntled patients are not. No matter how hard you try, no matter how many processes you put into place, there will be times when you disappoint your customers, but ...
One of the most common issues I see when coaching leaders is leader fatigue caused by constant interruptions that prevent them from dedicated “think time” for planning and project completion. They often don’t see that their response is actually enabling ...
There is a phenomenon among newly-minted managers. When someone presents a problem, they often feel the need to fix it because, after all, they are now the manager. Fixing presents two problems. First, they are adding more responsibility and psychological ...
The adage goes, people leave their bosses, not their jobs. But would fewer people leave their jobs if their managers acted more like coaches than bosses? Managing typically employs a set of skills needed to keep the department running smoothly. ...
At Baird Group, we define coaching as a supportive relationship that fosters learning, transformation and growth. Helping others to grow and reach their potential is one of the most rewarding aspects of leadership. But certain habits might be keeping you ...
I love gardening almost as much as I love coaching. In reality it’s not much of a stretch to see similarities between the two. This spring I planted dahlias in large pots on my patio. The plants grew with nice, strong ...
Posted by Kristin Baird One thing I love about our Coaching for Engagement and Improved Performance workshop is seeing attendees reach those “Aha!” moments when they start to see their challenges in a new light. A few weeks ago, I was working ...
Posted by Kristin Baird This morning I had a discussion with one of my clients about accountability. Like many leaders, she finds that holding others accountable is one of the most difficult aspects of her work. During our conversation, she shared that ...
Posted by Kristin Baird Employee engagement is at the core of any company’s performance. But in healthcare, where the patient experience drives loyalty, trust, and even reimbursement, engagement is paramount to success. A disengaged employee needs coaching right away. Spotting and addressing ...
