Authoritative Leaders Need Not Apply
It seems to me that the concept of accountability is getting a bad rap. I had someone tell me the other day that the reason I don’t see accountability as a bad thing is because I spent 25 years in ...
Culture Catalyst Blog & Articles
3 Ways to Keep Millennial Employees Engaged
It’s not unusual to hear Boomer leaders lamenting about how quickly Millennial workers leave positions for new opportunities. The truth is, these are two very different generations with very different life experiences. Rather than disparaging the entire Millennial workforce, it’s ...
Generous Listening – What you give pays huge dividends
When people talk about great communication skills, they most often refer to how one speaks or writes. But listening is by far the most important communication skill and is often underrated. There is an art to being a good listener, ...
A Dirty Room Destroyed my Trust
This week I ventured back out to re-experience air travel and hotel stays after my long hiatus, compliments of the COVID-19 pandemic. I’m vigilant about handwashing and other precautions. Other than mask wearing and tripling my hand sanitizing and surface ...
Medical Mystery Shopping Myth Busters
Posted by Kristin Baird Myth 1: Mystery shopping is used as a “gotcha!” tactic to punish staff. Conducted appropriately, mystery shopping is a valuable method for improving quality, including identifying weaknesses and strengths and, ultimately, pointing out your organization’s star performers and best practices. ...
People Leave Their Managers, Not Their Jobs
Posted by Kristin Baird For years I’ve heard that employees leave their managers, not the organization. This adage was confirmed as a reality when I conducted interviews with CNOS across the country to learn the cause and effects of nurse turnover. The ...
Good Read: Do You Trust Me?
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird Group has done. I had a conversation about leadership development ...
Culture by Design, Not Default – 3 things leaders must do now
Written By: Culture by Design, Not Default - 3 things leaders must do now When we look back at 2020 I hope that we can look with pride at how we, in healthcare, seized the opportunities while dealing with the danger ...
Don’t Hide Behind the Mask – Your Patients Need Your Compassion More than Ever!
Posted by Kristin Baird Face masks are part of the patient experience in a COVID-19 world. But this is the time to stress the importance of eye contact as well as verbal communication skills with every team member who comes in ...
Core Values Matter Most in Turbulent Times
Posted by Kristin Baird Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most successful organizations stay grounded in their core values. Stay Visible Last ...
