Posted by Kristin Baird It’s no secret that leaders are crucial in driving culture, especially when it comes to modeling and holding team members accountable for service behaviors. We have been working with an organization on making necessary culture shifts. One of ...
Posted by Kristin Baird It’s not uncommon for us to get requests to do organization-wide training to fix service issues. It would be easy for us to march in and do the requested training and head home. We wouldn’t do anyone ...
Posted by Kristin Baird Leader rounding and coaching are two essentials of leadership that go hand in hand. If you aren’t rounding, you’re missing opportunities for on-the-spot coaching and recognition. If I had a dime for every time I have heard ...
Posted by Kristin Baird One thing I love about our Coaching for Engagement and Improved Performance workshop is seeing attendees reach those “Aha!” moments when they start to see their challenges in a new light. A few weeks ago, I was working ...
Posted by Angela Fieler Newsflash! Compassion fatigue is real. I’m not sure I believed that until today. Today, I wanted to strangle someone who I love dearly. I was the living, breathing embodiment of that meme that says, “I have one ...
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant If you read this newsletter regularly, you no doubt know that the Baird Group works tirelessly with organizations in not just defining a culture of service excellence, but in taking definitive steps to ...
Written By: Kristin Baird, RN, BSN, MHA It’s been well documented that there is a strong correlation between employee engagement and patient satisfaction. That’s why it is essential for leaders at all levels to remain vigilant about engagement. Even minor downward ...
Posted by Kristin Baird Hospital boards of directors play a crucial role in setting overall strategy for the hospitals they serve. And, because hospitals are vital community resources, serving on the board makes members stewards of an important community asset. As ...
Posted by Kristin Baird Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education. This summer I made a special point of re-connecting with two ...
Posted by Kristin Baird Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper stickers boasting about a student getting ...
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