Change is Here to Stay
Change is Here to Stay by Angela Fieler There is no doubt there has been a lot of change over the past 18 months. “What used to work just isn’t working anymore. I think it’s because my teams are more broken ...
Culture Catalyst Blog & Articles
Coaching a Know-It-All
Nobody loves coaching a know-it-all. We all know one or have worked with one. They’re the ones with the over-inflated ego who often begins sentences with, “Well, you know…” or “I always do it this way.” They are so confident that ...
Silence isn’t Golden in Teamwork – Speak Up for Effective Communication
Teamwork and effective communication in healthcare are joined at the hip. It’s almost impossible to have one without the other. Yet, many of us are completely blind to our own communication style, stifling us from connecting effectively with others. Mark Sanborn ...
Delivering a Fanatically Consistent Healthcare Customer Experience
Earlier this month, I presented at the HMPS conference in Miami on the topic of customer experience. The audience was primarily healthcare strategists from all over the country. I was surrounded by some of the brightest and best strategists and ...
Employee Engagement Flourishes in a Coaching Culture
A coaching culture may be just what healthcare needs to improve employee engagement and retention during today’s Great Resignation. Peter Drucker famously said, “culture eats strategy for breakfast.” So, while you may spend weeks mapping out a comprehensive plan, it may be ...
Great Culture Takes Strategic Communication
Creating the ideal organizational culture takes a commitment to strategic communication. Healthcare leaders cannot say something once and expect the message to permeate the hearts and minds of every person in the organization. It takes strategy, tactics, and skilled execution ...
Change is Hard – 3 Tips for Dealing with Resistance
Leaders as Change Agents: Change Is Hard and Resistance to Change Is Inevitable Like most entrepreneurs, I’m an ideas person. I see opportunities and potential all around me and that means embracing change. While I may be excited and energized by ...
In healthcare, culture speaks louder than words
We’ve all heard it said that actions speak louder than words. But when you think about it; your organizational culture speaks louder than any ad, recruitment brochure, annual report or mission statement. It’s your culture that drives employee behaviors, determines ...
Service Recovery from the Top Down
No one enjoys confrontation with angry customers, especially if you don’t feel prepared to address their needs. Many healthcare organizations we work with have a desire to do service recovery but have a glaring lack of skills and direction at the ...
Everyone, Always, Never – Drama Words That Impact Healthcare Culture
Words matter. They always have and always will. Words shape culture and can take on their own lives if we aren’t careful. That’s why it’s vital for healthcare leaders to be aware of using, and ignoring, drama words. Years ago, ...
