Baggage Weighs Down Culture
Posted by Kristin Baird Everyone has some baggage. For some, it’s as small as a sandwich bag, but for others, baggage is as weighty as a full moving van. What we choose to carry is fully up to us. When it ...
Culture Catalyst Blog & Articles
What’s The Story?
Posted by Kristin Baird Culture is created and sustained by the stories told by its people. When you think about your organization, what stories are being shared? How are you seeking stories? What channels are you using to share stories that advance ...
How to Become a Soul-crushing Micromanager
Posted by Kristin Baird I’m pretty sure no one sets out to be a soul-crushing manager. In fact, most of us start with really good intentions. So with all these great intentions, how do we get there? By being a micromanager. ...
It Depends – The two most dangerous words to describe patient experience
Posted by Kristin Baird When we evaluate the patient experience in healthcare organizations, there are two words that put your brand, your reputation, and ultimately your financial performance at risk. The two words are: “It depends”. This culture of variability is ...
Take Time to Celebrate Success
Posted by Kristin Baird Ask anyone working in healthcare and they will tell you they are busier than ever. Whether at the front lines of patient care or in the C-suite, healthcare is changing fast, steeped in regulation, and doesn’t show ...
