Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure that they happen consistently. The goal is that, with repetition, ...
Review by: Kristin Baird, RN, BSN, MHA Book by Quint Studer Quint Studer has been a household name in healthcare for the past two decades for his work in leadership development and patient experience. In The Busy Leader’s Handbook, Quint has taken ...
The adage goes, people leave their bosses, not their jobs. But would fewer people leave their jobs if their managers acted more like coaches than bosses? Managing typically employs a set of skills needed to keep the department running smoothly. ...
If you’re like me, you’re probably sick of hearing phrases like, “unprecedented times,” and “new normal”. Perhaps these phrases are so popular because we just don’t know what to call the phase that we’re in. I was recently listening to ...
We live and work in uncertain times where change is a constant. With the amount of change and demands upon us, resilience is essential. Healthy cultures strive for resiliency at individual, unit, and organizational levels. People and organizations develop resilience. ...
People often think good communication is how we speak and write, but listening is even more vital in good communication than what you say. This is especially true in the virtual world. Too often, we listen to respond rather than listening ...
Your culture determines many things, but today especially, it is a determinant of how well your organization will fare through the pandemic. What you say and what you do always matter. When people face fatigue and become somewhat fragile, a ...
A client recently asked me if Baird offered a leadership competency model. The question confused me because every product we offer contains a leadership competency component. I asked more probing questions. I soon realized the client wanted an off-the-shelf set ...
That’s a hefty order. I recently conducted in-depth interviews with CNOs from across the country. During the interviews, the majority said that weak leadership at the department level is a major part of the problem. Most said that it stems ...
Turnover is costly in every profession, but in nursing it takes its toll. Not only financially, but it affects quality, safety, and service. The 2020 NSI National Health Care Retention & RN Staffing Report, found that the average cost per ...
