Culture Catalyst Blog & Articles

Great Coaches are Coached Themselves

One of the keys to great leadership is having good coaching skills. The problem is many newly minted managers and supervisors lack these skills. Healthcare organizations, in particular, often have good intentions for development, but never bring them to fruition. ...

Two Most Dangerous Words in Healthcare

Several months ago, we did a full day workshop with a team of healthcare leaders on “Creating an Engaged Workforce”. It’s always inspiring for me to be able to work with leaders at the front line. This is where real ...

Heartwire to Strengthen Employee Engagement

Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure that they happen consistently. The goal is that, with repetition, ...

Good Read: The Busy Leader’s Handbook

Review by: Kristin Baird, RN, BSN, MHA Book by Quint Studer Quint Studer has been a household name in healthcare for the past two decades for his work in leadership development and patient experience. In The Busy Leader’s Handbook, Quint has taken ...

Stop Managing and Start Coaching

The adage goes, people leave their bosses, not their jobs. But would fewer people leave their jobs if their managers acted more like coaches than bosses? Managing typically employs a set of skills needed to keep the department running smoothly. ...

Use Critical Thinking while Winging It

If you’re like me, you’re probably sick of hearing phrases like, “unprecedented times,” and “new normal”. Perhaps these phrases are so popular because we just don’t know what to call the phase that we’re in. I was recently listening to ...

Resilience Supports a Positive Culture

We live and work in uncertain times where change is a constant. With the amount of change and demands upon us, resilience is essential.  Healthy cultures strive for resiliency at individual, unit, and organizational levels. People and organizations develop resilience. ...

How to Tell When Your Healthcare Heroes are NOT Okay

Your culture determines many things, but today especially, it is a determinant of how well your organization will fare through the pandemic.   What you say and what you do always matter. When people face fatigue and become somewhat fragile, a ...

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