When You Spot Toxicity, Nip It In The Bud! Her team members were leaving in droves. Droves. The turnover in her department was staggering compared to the rest of the organization. People were miserable. They were afraid. They were being bullied. And ...
What Happens When Your Boss Can't Solve the Problem "I'm trying to protect you. But they won't let me." "I'm fighting for you. But they are standing in our way." "I hear you. But they are the problem." I was at a conference ...
The leadership question that changes everything. During a recent leadership coaching session, one of my colleagues, Kwesi Johnson posed a brilliant question to the group: “Are you more like a mechanic or a gardener?” As he went on to explain the distinction, ...
Chances are you’ve worked for a micromanager during the course of your career. I know I have. In fact, I’ve known plenty of micromanagers over the years. And, almost universally, I’ve found that they are very resistant to admitting their ...
A few weeks ago, I was feeling really stuck trying to navigate through a life-altering problem. After our home burned in May, it has been months of back and forth with insurance which is preventing us from moving forward to ...
The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
How vulnerability, active listening, and compassion translate into stronger business outcomes I was listening to a podcast the other day about empathetic leadership and how it has an impact on everything from workforce engagement to financial efficiency and quality outcomes. Intrigued, ...
Why the best healthcare leaders don’t choose—they integrate! I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...
Think of the most recent presentation you made to your leadership team. Chances are it was accompanied by a PowerPoint deck which likely included several charts and graphs. They typically do. But how much of the information had an impact? How ...
The word “bossy” obviously emerged from the word “boss”—to describe a person who issues order and directives: “do this,” “do that,” “faster,” “more,” “harder.” People don’t generally like to work for bosses—they prefer to work with leaders and coaches. When consulting, ...
