When your leaders leave, pieces of your brand can leave with them. Institutional knowledge is the collective wisdom, know-how, and understanding that those in your organization (from leaders down to the front lines) have about your mission, vision, values, brand, culture, ...
Exceptional leaders find an optimal balance between cohesion and inclusion It’s a common conundrum. You work hard to create a cohesive team, and then you discover that their cohesiveness is creating barriers between other departments. Your well-functioning team has come to ...
Your focus should be on undertrained managers Here's a question I hear from healthcare executives all the time: "What's the return on investment for manager development?" It's a fair question. But it’s the wrong question. The question these leaders should be asking is: ...
There's a war for talent going on out there. Healthcare, and other, organizations are struggling to find and keep good people. Turnover is high. Competition is fierce. Everyone's looking for talent outside their organization. But here's what I've learned: the best ...
Photo Source: HRDQ - https://hrdqstore.com/pages/about-hrdq (And Nobody’s Saying Anything About It) I was working with a team recently, and something was happening beneath the surface that nobody was talking about. On the surface, everything looked fine. People were polite. Nobody was yelling. There ...
Especially when leading remote and hybrid staff. Do you know who said, “Change is the only constant?” The Greek philosopher Heraclitus, who lived back in 535-475 BCE. Imagine if he were around to see how change is impacting us today! Dealing with ...
I had a conversation with a healthcare executive recently about a problem employee. This person was a bully. Creating lateral violence. Making life miserable for their peers. But they were also incredibly knowledgeable and in a position that was hard to hire ...
When You Spot Toxicity, Nip It In The Bud! Her team members were leaving in droves. Droves. The turnover in her department was staggering compared to the rest of the organization. People were miserable. They were afraid. They were being bullied. And ...
What Happens When Your Boss Can't Solve the Problem "I'm trying to protect you. But they won't let me." "I'm fighting for you. But they are standing in our way." "I hear you. But they are the problem." I was at a conference ...
The leadership question that changes everything. During a recent leadership coaching session, one of my colleagues, Kwesi Johnson posed a brilliant question to the group: “Are you more like a mechanic or a gardener?” As he went on to explain the distinction, ...
