Who Gets the Ax? Signs that your Culture is Toxic
I have a friend who is one of the most gifted people I know. To my knowledge, he has found a way to succeed in everything he takes on, despite challenges he faced along the way. I don’t mean to ...
Culture Catalyst Blog & Articles
Ownership and Culture
In my experience, organizations can only create a consistently positive patient experience when they foster a culture of ownership. This starts when leaders help every employee to see his connection to the organization’s success. It requires a mindset that is ...
Create a Drama-Free Zone
Google the term, “workplace drama” and you will get 55,000,000 results. Why? Because it is one of the most common culprits of workplace dysfunction. As a leader it is up to you to create a drama-free zone. Drama Drama can be a ...
Your Culture May Not Be Ready for Best Practices
I recently spoke with a CEO, who was venting his frustration over their poor patient satisfaction scores. He gave me a whole list of best practices they had tried, but didn’t stick. Hearing this once or twice a week in ...
From Fire Extinguisher to Fire Starter – How to be a steward of your culture
What makes some organizations rise to the top, while others struggle? This is a question we consider each time we assist our partners in implementing best practices. One thing that is certain, is that culture plays an enormous role in ...
In These Scary Times, Look for the Helpers
Between the COVID surge and the rioting at the capital, there are many reasons for us to feel frightened, anxious, and sad because there is so much that is beyond our control. This is the perfect time to remember the ...
Protect Your Culture Against Negativity
The COVID vaccine has dominated the news for weeks as we celebrate frontline workers receiving the long-awaited injections, to protect them. As a former public health nurse, I am a staunch believer in vaccines. They protect us against nasty viruses that ...
No Crystal Ball for 2021? You Can Still Plan Ahead
How you lead in 2021 will be crucial to your team and your own leadership trajectory. Nothing puts a leader to the test more than a crisis, especially when that crisis lasts for months. The COVID-19 pandemic tests everyone, but ...
Two Most Dangerous Words in Healthcare
Several months ago, we did a full day workshop with a team of healthcare leaders on “Creating an Engaged Workforce”. It’s always inspiring for me to be able to work with leaders at the front line. This is where real ...
Workplace Drama – Your Patients See It
Moods are contagious. If you’ve ever been dragged into someone’s drama in the workplace, you know how damaging it can be to staff morale. One person gossiping or finding fault in others sends a ripple through the team. So it’s ...
