Culture Catalyst Blog & Articles

3 Questions to Ask Before Assuming Bad Attitude

3 Questions to Ask Before Assuming Bad Attitude   I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...

Stories Build Desired Culture

Stories are the backbone of culture. And like culture, they must be orchestrated by design to be most impactful.  Quantitative data is essential in moving organizations toward specific goals. You must be able to measure your starting point, milestones, and the ...

3 Reasons You Need a Vision for Your Culture

“If you don't know where you want to go, then it doesn't matter which path you take.” ― Lewis Healthcare leaders, as well as travelers, can benefit from the Cheshire Cat’s wisdom shared in Alice in Wonderland. Without a clear destination ...

5 Signs Your Culture is Toxic

Organizational leaders these days almost universally claim their commitment to a culture that nurtures and supports talent, innovation, engagement and loyalty. Yet many of these same leaders are, in fact, operating in environments that are more toxic than supportive. The Trouble ...

Create a Drama-Free Zone

Google the term, “workplace drama” and you will get 55,000,000 results. Why? Because it is one of the most common culprits of workplace dysfunction. As a leader it is up to you to create a drama-free zone. Drama Drama can be a ...

Your Culture May Not Be Ready for Best Practices

I recently spoke with a CEO, who was venting his frustration over their poor patient satisfaction scores. He gave me a whole list of best practices they had tried, but didn’t stick. Hearing this once or twice a week in ...

No Crystal Ball for 2021? You Can Still Plan Ahead

How you lead in 2021 will be crucial to your team and your own leadership trajectory.  Nothing puts a leader to the test more than a crisis, especially when that crisis lasts for months. The COVID-19 pandemic tests everyone, but ...

Workplace Drama – Your Patients See It

Moods are contagious. If you’ve ever been dragged into someone’s drama in the workplace, you know how damaging it can be to staff morale.  One person gossiping or finding fault in others sends a ripple through the team. So it’s ...

3 Ways to Keep Millennial Employees Engaged

It’s not unusual to hear Boomer leaders lamenting about how quickly Millennial workers leave positions for new opportunities. The truth is, these are two very different generations with very different life experiences. Rather than disparaging the entire Millennial workforce, it’s ...

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