Posted by Kristin Baird Here’s one thing I know for certain about improving the culture and the patient experience – thinking and planning are not the same as taking action. I’ve seen many healthcare leaders confuse the two and then wonder ...
Posted by Kristin Baird Over the years there have been numerous articles about the importance of storytelling in shaping organizational culture. When I talk with healthcare leaders about storytelling, I’m often met with looks that say, “Yea, yea, tell me something ...
Drama can be a sneaky culprit that invades your work life, weaving its way into the fabric of your culture. Drama isn’t always the “Oh-my-God-this-is-horrible” type. It can be more subtle but still destructive. Curbing drama in the department can start ...
Posted by Kristin Baird Someone once defined integrity for me as, “Doing the right thing even when no one is watching.” Integrity then, is a close first cousin to ownership. If your team members take ownership and believe in the organization’s mission, vision ...
