Written By: Kristin Baird, RN, BSN, MHA Service missteps are inevitable, but disgruntled patients are not. No matter how hard you try, no matter how many processes you put into place, there will be times when you disappoint your customers, but ...
I ran across a post on LinkedIn a few days ago that really caught my attention. There was a photo of a sign at the employee entrance at Indiana University Health. It set the expectations for attitude. It said: Please take ...
Posted by Kristin Baird We’re understaffed – 3 words that shake patient confidence I cannot think of one time in my career when I heard caregivers complain about being overstaffed. Being understaffed, however is a daily occurrence in hospitals and medical practices ...
Posted by Kristin Baird Someone once defined integrity for me as, “Doing the right thing even when no one is watching.” Integrity then, is a close first cousin to ownership. If your team members take ownership and believe in the organization’s mission, vision ...
