June 10th, 2024
Personal growth is a lifelong quest. I cannot think of one successful individual who says, “I’ve arrived. I’m finishedimproving.” There are always new things to learn about ourselves, our interactions, our communications, and our leadership abilities to name a few, ...
June 3rd, 2024
Leadership can be hard. But it can also be one of the most rewarding roles of your life if it aligns with your bigger why.
A few years ago, I coached a leader who taught me some very important lessons ...
May 28th, 2024
Everyone has a bad day now and then, but there’s a cumulative effect for people who seem to have more than their fair share of bad days. At what point are the bad days an excuse for a bad attitude? ...
May 12th, 2024
Today’s workforce is comprised of five generations, all with their own set of unique attributes and needs. Despite their differences, there are some important common denominators for leaders to consider.
Because they are all human beings, they are much more likely to follow ...
May 6th, 2024
When healthcare leaders set out to train staff, it's important to have a plan to get a return on investment, or ROI from Training
Customer service training only sticks when the training event is seen as the beginning and not the end.
For over 25 years, I have been helping healthcare organizations ...
April 1st, 2024
Many things in healthcare require skill development and reinforcement. Sometimes those things require mandatory training to ensure quality and safety. But just because it's mandatory doesn’t mean it can’t be enjoyable.
When you hear the word “mandatory,” how do you react? ...
March 25th, 2024
When I coach executive teams on culture transformation, one of the first things I do is a communication audit. A few of the areas I look at include:
Channels used for communication (email, newsletter, talking points for huddles and rounding, ...
March 8th, 2024
Yesterday, I was doing physician communication training with a large group of doctors. To give context, I showed them their current patient experience scores focused on physician communication. One of the attendees raised his hand and said, “There has never been any ...
February 23rd, 2024
U.S. corporations (including healthcare) spent $94 billion on training last year. The investment is significant, but are they getting their money’s worth and seeing an ROI on training? The ones that are getting the biggest bang for their buck are ...
February 5th, 2024
One of my colleagues often reminds our clients that the word lead is a verb and, as we learned in grade school, verbs are action words. So what actions are most important today? Coaching rises to the top.
To Lead Is ...