Change Feels Best at Arm’s Length
There’s an old saying, “The only people who like change are wet babies.” But change is good, right? Well, it can be, but human nature is to resist change. We like what we know. We like what is familiar and ...
Archive: Managing
Burnout Re-Ignited With One Question
While burnout runs rampant in healthcare, leaders must do everything within their power to replenish themselves and connect with their team members in a meaningful way. Frontline staff and managers alike are exhausted, making it difficult to focus on the ...
One Bad Apple Will Spoil the Bunch
When it comes to building and sustaining a cohesive team, hiring for fit is key. One problem individual can unravel the fabric of the entire group. I don’t know a single experienced leader who hasn’t made a hiring mistake at some ...
Beware the Holiday Hospital
It’s almost Christmas which means your already-hard-working staff is now working holiday shifts. It’s always a balance between maintaining high-quality care and leaving a little space and time for some lighthearted festivities. Years ago, I heard a healthcare leader talk about ...
Leading Through Upheaval: Get Vulnerable
Leading Through Upheaval: Get Vulnerable Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the test. Workers and their leaders are exhausted, discouraged, and ...
With Nursing Shortages, How are You Ensuring Retention?
With Nursing Shortages, How are You Ensuring Retention? For years, healthcare leaders have been concerned about a nursing shortage, but COVID has brought the deficit to critical levels. In a recent article in the New York Times, author Andrew Jacobs sheds ...
3 Questions to Ask Before Assuming Bad Attitude
3 Questions to Ask Before Assuming Bad Attitude I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...
Accountability Strengthens the Culture
Accountability Strengthens the Culture A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations. Parenting would be easy if you could tell your kids once, and only once, to do something and know for certain it ...
Accountability is Not Micromanaging
Accountability is Not Micromanaging Nobody likes a micromanager, someone who hovers wanting to know every detail of what you do. But don’t confuse micromanaging with holding people accountable. The two are miles apart in how they affect the employees and culture. Holding people ...
Feedback Isn’t Positive or Negative
Feedback Isn’t Positive or Negative Have you ever noticed that people tend to preface the word feedback with a qualifier such as positive or negative? The truth is feedback isn’t positive or negative. It’s feedback. Period. The dictionary defines feedback as: information ...
