August 2nd, 2022
Many healthcare positions require a high degree of technical skill, but balancing skill with patient experience is a skill unto itself. This is especially true in direct patient care. After all, if you mess up an important technical task, you could hurt ...
June 7th, 2022
In today’s talent market, smart hiring often goes out the window, and it can be tempting to hire the next applicant with a pulse. Regardless of a dwindling talent pool leaders still need a crystal-clear picture of their ideal candidate. ...
April 11th, 2022
Change is a constant, but the past two years have put that adage on steroids. The pace of change has been unprecedented. While change places stress on everyone, middle managers are impacted the hardest. They need to translate issues from ...
March 28th, 2022
The topic of rounding is nothing new for healthcare leaders. For years we’ve talked about purposeful rounding. It's important to ask questions that focus on what is going well and what they need. But be sure you are ready to ...
March 21st, 2022
There’s an old saying, “The only people who like change are wet babies.” But change is good, right? Well, it can be, but human nature is to resist change. We like what we know. We like what is familiar and ...
February 1st, 2022
While burnout runs rampant in healthcare, leaders must do everything within their power to replenish themselves and connect with their team members in a meaningful way. Frontline staff and managers alike are exhausted, making it difficult to focus on the ...
January 11th, 2022
When it comes to building and sustaining a cohesive team, hiring for fit is key. One problem individual can unravel the fabric of the entire group.
I don’t know a single experienced leader who hasn’t made a hiring mistake at some ...
December 20th, 2021
It’s almost Christmas which means your already-hard-working staff is now working holiday shifts. It’s always a balance between maintaining high-quality care and leaving a little space and time for some lighthearted festivities.
Years ago, I heard a healthcare leader talk about ...
August 31st, 2021
Leading Through Upheaval: Get Vulnerable
Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the test. Workers and their leaders are exhausted, discouraged, and ...
August 24th, 2021
With Nursing Shortages, How are You Ensuring Retention?
For years, healthcare leaders have been concerned about a nursing shortage, but COVID has brought the deficit to critical levels. In a recent article in the New York Times, author Andrew Jacobs sheds ...