Healthcare leaders are busy. That doesn’t come as a surprise to anyone, especially healthcare leaders. Healthcare is an industry that has experienced significantly high levels of burnout historically. But burnout has been especially pervasive—and debilitating—since the pandemic. The NIH notes that ...
Many new leaders enter their first management position with stars in their eyes and high hopes for becoming the best possible leader. I was one of those starry-eyed newbies who was determined to be the best I could be. But ...
Leadership can be hard. But it can also be one of the most rewarding roles of your life if it aligns with your bigger why. A few years ago, I coached a leader who taught me some very important lessons ...
Everyone has a bad day now and then, but there’s a cumulative effect for people who seem to have more than their fair share of bad days. At what point are the bad days an excuse for a bad attitude? ...
Today’s workforce is comprised of five generations, all with their own set of unique attributes and needs. Despite their differences, there are some important common denominators for leaders to consider. Because they are all human beings, they are much more likely to follow ...
When healthcare leaders set out to train staff, it's important to have a plan to get a return on investment, or ROI from Training Customer service training only sticks when the training event is seen as the beginning and not the end. For over 25 years, I have been helping healthcare organizations ...
The role of a manager has evolved from mere supervision to becoming a crucial driver of employee engagement, team performance, and organizational success. A seasoned leader can navigate all these needs, but what about the newly promoted managers? With guidance ...
In the realm of leadership, words and actions are powerful tools that, when aligned, can create a profound impact on team engagement and loyalty. It's not enough for leaders to simply articulate their intentions; they must also ensure they are ...
Did you know that having fun at work is not just a luxury but a necessity for your well-being and productivity? Working in a medical setting, you know better than anyone that the work can be challenging, stressful, and emotionally ...
Successful workplaces thrive on employee engagement. Leaders can effectively motivate and engage employees, by first understanding employees' unique perspectives and preferences. What motivates one worker may fall flat for another. In their book, The 5 Languages of Appreciation in the Work ...
